We are seeking a Technical Service & Development Engineer who's primary role will be to support of the commercial and quality organizations by providing on-site customer support, diagnostics, and solutions.
Responsibilities:
Includes but not limited to:
Work with cross-functional teams (internal & at customer) to troubleshoot customer process issues and lead issue resolution efforts at the customer location in accordance with Hanwha Advanced Material's recommended processing guidelines
Identify and reporting on competing product activities at customers
Duplicate customer processes at Hanwha Advanced Material's laboratories to facilitate validation of new product developments, launch support, and quality issues
Lead productivity improvement projects and other technical development efforts at strategic customer sites
Use analytical tools such as DMAIC and DFSS and learn problem solving skills such as GR&R, DOE and mistake proofing to resolve technical processing issues
Develop and maintain Hanwha Advanced Material's troubleshooting guidelines and lessons learned database
Act as technical focal point at customer and Tier 1 representing the product and the company
Address customer problems that are related to materials
Coordinate technical support for analytical processes, samples, and technical meetings as needed to ensure successful commercialization and quality resolution.
Communicate customer feedback on products (including quality issues) to engineering, Q.C., and Account Managers.
Work with the Quality team to identify and resolve quality issues
Write Technical Reports and Visit reports
Travel Required: 60-70% (approximately)
Required Education and Experience
Bachelor's degree in Polymer or Chemical Engineering; other disciplines may be considered based on experience
Strong communication and interpersonal skills, open to listening and sharing experiences
Strong comprehension and utilization of MS Excel, PowerPoint, Word, & Outlook
Strong interpersonal and team skills
A demonstrated ability to effectively make decisions
Problem solving / analytical skills required
Candidate must be a highly motivated, self-starter with effective communication skills, both oral and written
Ability to analyze problems quickly and summarize effectively
Preferred Qualifications:
Prior Technical Service or Development experience
Bachelor's degree in an engineering or technology field
Experience with ISO quality systems, practices and procedures
Experience in using data acquisition systems, data analysis, and reporting tools
One to three (1 to 3) years' experience in film Manufacturing / PV Module Manufacturing.
One to three (1 to 3) years' experience in Fill or Sheet Extrusion Processing