Job description: • Facilitation and coaching of cross functional Problem Resolution Team (PRTs) for investigations and escapes. Coordinate the escape management process including population bounding, organize technical resources, leading/coaching investigation teams to identify robust systemic root cause. • Generation of corrective/preventive actions to mitigate risk of future occurrences, tracking of actions through completion. • Foster quality relationships with our customers • Support adherence to customer Quality Clinic metrics. • Document and disposition customer turnback's as needed in the HQMS system.
Preferred qualifications: • Knowledge of escape management process • Demonstrated skills working in a team environment. • Knowledge in root cause and corrective action tools and methodologies • Basic navigation of SAP • Basic knowledge of MRB process • QRC or MRB background • Supplier Quality background • Jurisdiction and Classification (JCL2/JCL3) authorizations