Coordinator at Ready To Roll Transportation, Inc. in Cambridge, Massachusetts

Posted in Other about 14 hours ago.

Type: full-time





Job Description:

Role SummaryAs a Coordinator, you are responsible for managing reservations, dispatching, and client interactions with a focus on accuracy, professionalism, and efficiency. You will serve as the primary link between clients, chauffeurs, and team members to ensure smooth operations and exceptional service.Key ResponsibilitiesManage and update reservations using our Dispatching Software.Assign chauffeurs to jobs and ensure proper vehicle assignments.Verify and update trip details, addressing any missing or incorrect information.Collaborate with team members to ensure smooth communication and problem-solving.Reconfirm and coordinate reservations, farm-outs, and greeters for upcoming trips.Review job tickets for accuracy, including start/drop times and stops.Document and escalate customer or driver-related issues as needed.Assist with general office duties, such as scanning job tickets and maintaining records.Support operations during team member absences or peak periods.Core ValuesTeamworkWork collaboratively with colleagues and take initiative when operating independently.Communicate clearly and promptly to maintain operational efficiency.PunctualityPrioritize timeliness and adhere to timekeeping policies to ensure reliable operations.ExpectationsCoordinators are expected to maintain professionalism, uphold company values, and contribute to a high standard of service for clients and chauffeurs.
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