Gathering business requirements with input from multiple departments at IRAP.
Evaluating technology solutions & vendors, recommending process and technology innovations to solve for those business requirements.
Developing proposals for innovation including gap, cost & ROI analysis, prototyping, stakeholder buy-in, project planning, developing roadmaps.
Supporting teams in the customization and maintenance of Marketing Cloud and NPSP in coordination with the existing IRAP-internal Salesforce team to ensure smooth functionality in a shared Salesforce instance.
Translating business requirements to technology specifications for a team of external contractors to execute on.
Implementing software with clear methodology of best practices in compliance with regulatory standards including requirements gathering, user story writing, work prioritization, developing solutions with the team, user acceptance testing, QA & coordinated release management.
Identifying stakeholders and updating them on ongoing & future work on a regular basis.
Managing a prioritized product backlog of business needs & resulting work on an ongoing basis.
Executing on change management including training, release notes, enabling business users to self-serve their data hygiene and reporting needs.
Conducting knowledge transfer and hand-off to enable IRAPs IT Support team to handle ongoing staff support tickets.
Qualifications
Education
Bachelors degree, preferably in a technical discipline.
Salesforce Administrator certification required, Advanced Administrator or Service Cloud
certification preferred
Experience
5+ years implementing enterprise business technology systems or solutions e.g. Salesforce, Zendesk, Workday, Oracle NetSuite, SAP.
Experience with Salesforce implementations including architecture, design, and rollout.
Experience administering Salesforce NPSP required
Project Management experience, including managing all aspects of production release cycles, product planning and change management.
Preferred experience with Agile framework and tools.
Preferred experience with analytics platforms like Salesforce Tableau, Microsoft Power BI.
Previous non-profit experience is a plus.
Values, Competencies, Skills
Stakeholder-facing with ability to lead teams.
Knowledge of change management best practices.
Working knowledge of project management software like Asana, Jira, etc.
Customer service orientation that helps IRAP staff get the most out of our software, whether they are experts or novices.
Strong interpersonal and communications skills, including the ability to work with others across teams and to manage other staff remotely.
Demonstrated capacity to concurrently manage multiple tasks and responsibilities.
Excellent problem-solving, analytical and organizational skills.
Willingness to be trained to learn new responsibilities.
Possess a security conscious mindset and ability to use discretion and apply best practices and appropriate safeguards when handling confidential data and information systems.
-Fluency in business English, both written and verbal, required. Additional languages are a plus.
Job-related Requirements
The position may be remote in the U.S., or based in our NYC or D.C. office.
flexibility with the working hours (40 hours/week); the role will need to be able to work during the hours of 9am - noon Eastern time to accommodate meetings with overseas staff.
This position requires annual travel to certain IRAP locations, which may include: Berlin, Amman, and the U.S. offices between 1-3 weeks per year (IRAP pays for the travel, lodging, per diem).
This position requires office availability in accordance with IRAP Hybrid work policy.