Site IT Services Lead at Mars, Incorporated in Newark, New Jersey

Job Description:

Job Description:

Site IT Services Lead

Newark, NJ

Hybrid

The Site IT Services Lead is part of the Global Site Infrastructure Team, responsible for management of all local infrastructure services & projects in the Newark, N.J. Market Hub location, covering all segments.

This Site IT Services Lead is also responsible for our managed service delivery across responsible sites managing day-to day activities of contractor resources. A key part of the role is to lead one of our Northeast services, leading a group of peers to measure and improve service delivery at regional level and liaising with counterparts in the other regions.

What are we looking for?

• 5+ years' experience in IT service mgmt., IT project mgmt. or similar.


• Undergraduate related degree or related experience


• Corporate IT experience


• Experience managing IT change within a business context.


• Good broad understanding of infrastructure technology.


• Strong stakeholder management


• ITIL certification is preferred,

What would be your key responsibilities?

• Proactive driving of a specific technology, process or service area across multiple sites or the region AND/OR lead centrally driven deployments across multiple sites or the region, working with requesting team to define appropriate deployment plan & recommend any changes following pilot phase.


• Build, maintain & implement ongoing site infrastructure improvement plan (incl. servers & computer room, end user support etc)


• Day to day execution of site business operations activities should be a minority component of the role, although still accountable for the service delivery to the site(s)


• Manage resources to implement hands-on aspects of the plan.


• Work with project teams / application owners to recommend appropriate solutions such as local hosting options.


• Identify opportunities for improved reliability, supportability or efficiency & incorporate into plan.


• Regularly review site service levels, project activities, site infra roadmap etc. with BP teams & understand their priorities & the impact of these on the site infrastructure.


• Plan & request CAB budget for the site(s)


• Manage more complex technical requests not typically handled by the Business operations roles.


• Manage larger, more complex technical projects for the site(s)


• Make recommendations on and lead infrastructure / service improvement projects across region/ market / segment.

What can you expect from Mars?

• Work with over 130,000 with diverse and talented Associates, all guided by The Five Principles.


• Join a purpose driven company, where we're striving to build the world we want tomorrow, today.


• Best-in-class learning and development support from day one, including access to our in-house Mars University.


• An industry competitive salary and benefits package, including company bonus.

All applicants must have permanent legal authorization to work in the United States. Mars does not sponsor employment visas for this role. This position is not eligible for relocation benefits.

#LI-MS1 #LI-Hybrid #DDT

Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.