Competitive Intelligence Lead Analyst - Operations and Insights - Hybrid at Cigna in FRANKLIN, Tennessee

Job Description:

Competitive Intelligence Lead Analyst - Operations and Insights

Our Team

Cigna continues to make significant investments in enterprise resources to drive growth across its portfolio of businesses, and our Competitive Intelligence (CI) team is a key partner and stakeholder influencing this growth. Our CI team mission is to integrate deep competitive intelligence analysis with strategic marketplace insights to drive competitively superior strategies and decision making across our lines of business. We have a smart and motivated team who is deeply engaged with our business leadership partners, and we continue to build on our talented team to support the growth goals of the company.

The Role:

The Competitive Intelligence Lead Analyst will play a key role in managing our CI operations and resources, as well as contribute to research projects within the healthcare space. A key component of the role will be the maintenance of the team's research repository, including establishment and communication of best practices for the repository. Projects will include research on competitors' initiatives and monitoring the broader healthcare market. Synthesizing business implications is a key component of the role.

This role will report to a CI manager and will collaborate with the broader CI team and business stakeholders. Research will continually be shared with business partners via formal presentations, engaging discussions, and research dashboard socialization. Key skills for the role include project management, research, professional presence, and intellectual curiosity.

Role Responsibilities Detail:

• Owns and proactively manages our CI research repository and best practices, including serving as a consultative partner to business partners


• Owns CI best practices documentation and implementation, including tracking team projects and metrics


• Leads vendor management and procurement to ensure best resources and tools are available to the team and are utilized appropriately


• Responds to ad-hoc CI research requests and contributes to competitive market monitoring initiatives


• Collaborates on special projects including FOIA analyses & sales team support processes


• Develop research content for publications and contribute to regular and ad hoc CI releases e.g., news alerts, newsletters, research and white papers, etc.


• Work closely with other enterprise Competitive Intelligence teams, collaborating and sharing best practices

Ideal candidates will offer

• Bachelor's degree, with advanced degree preferred


• Minimum of 3 years professional experience in business/competitive intelligence, research, project management, or other similar areas. Preference for experience in the healthcare space


• Strong analytical and problem-solving skills and ability to synthesize research findings into actionable insights. Preference for experience with variety of CI and financial/insurance databases (e.g. S&P, Competiscan, CBInsights, Pitchbook, Clarivate)


• Must exhibit strong desire to learn new areas of business, make an impact, engage with the team and drive business decisions with thoughtful and influential fact-based presentations.


• Ability to build and leverage internal and external relationships


• Executive presence to be able to build business relationships and gain the confidence of leaders


• Excellent teamwork, communications and interpersonal skills


• Ability to work effectively in a dynamic, rapidly changing, team-based environment across multiple functions


• Ability to contribute individually and as part of a team


• Lead and quickly demonstrate credibility as a subject matter expert in insights rooted in knowledge and experience


• Well-organized and comfortable managing multiple projects


• Self-directed, goal oriented, and personally accountable


• Ability to work from a Cigna office 3 days a week, as requested by the business

Personal Competencies

• Analytical and investigative skills


• Intellectual curiosity


• Organization


• Priority setting


• Comfort with ambiguity


• Goal oriented


• Personal accountability


• Interpersonal savvy


• Learning & applying quickly


• Ethics and values

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.