Systems Engineer I at Cincinnati Children's Hospital Medical Center in Cincinnati, Ohio

Job Description:

Job Description



At Cincinnati Children's, we come to work with one goal: to make children's health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children's.



Cincinnati Children's Hospital Has Been Named:

• Consistently recognized by U.S. News & World Report as a top 10 children's hospital in the nation


• One of four Medical Centers making the list of the 2022 Glassdoor Best Places to Work
  


• A Top Hospital and Health System for Diversity recognized by DiversityInc


• One of the nation's most innovative companies by Fortune in March 2023


• An LGBTQ+ Healthcare Equality Top Performer in 2022 by The Human Rights Campaign (HRC)

Are you ready to jumpstart your career in systems engineering? We are seeking a Systems Engineer I to join the Unified Communications Team at Cincinnati Children's Hospital Medical Center (CCHMC). In this role, you will play a crucial part in ensuring reliable and efficient communication workflows across the organization by providing end-user support and operational oversight. The ideal candidate will excel in managing ServiceNow incident and request queues, delivering comprehensive operational support, optimizing communication devices and processes, and collaborating on continuous improvement initiatives. If you're passionate about leveraging technology to enhance critical healthcare operations, this is the perfect opportunity to make a meaningful impact.


The Unified Communications Team at Cincinnati Children's Hospital Medical Center (CCHMC) is dedicated to ensuring seamless, reliable, and compliant communication workflows across the organization, supporting a wide range of technologies that enable effective communication for both clinical and non-clinical staff in a fast-paced, mission-critical environment.



KEY RESPONSIBILITIES:

• 
  End-to-End Communication Support: We manage and optimize communication platforms, including mobile technologies, telecom systems, HIPAA-compliant applications, paging systems, cellular DAS, and patient communication workflows.
  
  


• 
  Incident and Operational Management: As stewards of the ServiceNow incident and request queues, the team ensures timely and effective resolution of issues to maintain high levels of user satisfaction and system performance.
  
  


• 
  System Maintenance and Optimization: We handle the configuration, maintenance, and enhancement of communication devices and systems, focusing on streamlining processes, reducing recurring issues, and improving efficiency.
  
  


• 
  Strategic Collaboration: Working closely with stakeholders across the organization, we design and implement communication solutions that support CCHMC's commitment to patient care excellence.
  
  

OTHER JOB RESPONSIBILITIES:




Project Management:

• Participate in the design, development, and implementation of new and enhanced application requests, ensuring timely completion and adherence to requirements.
  
  


• Identify and coordinate appropriate resources needed for small to midsized projects.
  
  


• Facilitate communication between internal teams and external vendors, addressing project-related issues and updates.
  
  


• Contribute to the development and management of project plans, determining scope, complexity, and deliverables.
  
  


• Collaborate with cross-functional teams to achieve project objectives and meet organizational goals.
  
  

System Analysis and Design:

• Analyze, design, implement, and maintain moderately complex systems that enhance clinical care and patient management.
  
  


• Perform system testing, document outcomes, and support the implementation of technical solutions.
  
  


• Create and maintain user and technical documentation to ensure clarity and usability.
  
  


• Review and update existing documentation for accuracy and enhancement opportunities.
  
  


• Utilize the development lifecycle process and standard operating procedures to implement and support system solutions effectively.
  
  

Technical Support:

• Provide technical support and problem resolution for production and process issues, identifying resources to address minor to midsized problems.
  
  


• Troubleshoot error messages and resolve issues using appropriate change control methods.
  
  


• Act as a liaison between Cincinnati Children's departments and Information Services, fostering collaboration and effective communication.
  
  


• Monitor system performance and functionality to proactively address potential issues and identify future development needs.
  
  


• Participate in on-call support rotations, managing incident resolution and problem determination during assigned periods.
  
  

Customer-Centered Support:

• Deliver outstanding end-user support by monitoring Service Level Agreements (SLAs) for incident management.
  
  


• Collaborate with other teams to ensure customer-focused incident management and support.
  
  


• Adhere to and promote change management policies and procedures.
  
  


• Model exceptional customer service by following up with customers in a timely and effective manner, maintaining Cincinnati Children's CARES service standards: Courteous, Attentive, Respectful, Enthusiastic, and Safe.
  
  

Professional Development and Collaboration:

• Continuously enhance knowledge and professional skills through cross-training, vendor education, and attendance at departmental meetings.
  
  


• Build and maintain positive relationships with internal and external stakeholders, fostering a team-oriented environment.
  
  


• Contribute to instructional seminars, oral presentations, and written documentation to share knowledge and best practices.
  
  


• Develop expertise in Cincinnati Children's computer-based systems to support departmental and organizational objectives.
  
  

Job Qualifications:

• Bachelor's degree in a related field or equivalent combination of education and experience.
  
  


• 0+ years of experience in a related job discipline, with a strong willingness to learn and grow within the role.
  
  

***This position is classified as hybrid, combining remote work flexibility with an on-site presence at CCHMC. While remote work offers the convenience of flexibility, regular on-site attendance is essential for:

• Supporting hands-on troubleshooting of communication systems.


• Collaborating closely with interdisciplinary teams.


• Ensuring operational effectiveness in a fast-paced, mission-critical environment.

Market Leading Benefits Including*:

• Shift Differential, Weekend Differential, and Weekend Option Pay Programs
  
  


• Medical coverage starting day 1 of employment. View employee benefits here.
  
  


• Competitive retirement plans
  
  


• Tuition reimbursement for continuing education
  
  


• Expansive employee discount programs through our many community partners
  
  


• Referral bonus program for current staff!
  
  


• Support through Employee Resource Groups such as African American Professionals Advisory Council, Asian Cultural and Professional Group, EQUAL - LGBTQA Resource Group, Juntos - Hispanic/Latin Resource Group, Veterans and Military Family Advocacy Network, and Young Professionals (YP) Resource Group
  
  


• Physical and mental health wellness programs
  
  


• Relocation assistance packages available for nurses!
  
  

*Benefits may vary based on FTE Status and Position Type



Primary Location

Remote



Schedule

Full time



Shift

Day (United States of America)



Department

IS Clinical & Building Infrast



Employee Status

Regular



FTE

1



Weekly Hours

40



Salary Range

$59,446.40 - $75,982.40


Comprehensive job description provided upon request.


Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/AA/M/F/Veteran/Disability. Apply Now