Client Experience Intern at Yahoo Holdings Inc. in Mountain View, California

Job Description:

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results.

A Little About Us

The Y! Ads Client Experience organization is at the forefront of driving client success within the newly formed Y! Ads business. We are dedicated to providing exceptional service and innovative solutions across three key functions:

• Vertical Client Expertise: Deeply understanding client needs and industry trends within specific verticals to develop tailored advertising strategies and solutions.


• Specialized Client Performance: Leveraging data and insights to optimize campaign performance, identify new opportunities, and deliver measurable results for clients.


• Vertical Client Success Architecture: Building and maintaining strong client relationships through proactive communication, consultative guidance, and a focus on long-term partnerships.

We are committed to integrating AI across all sales functions to streamline processes, enhance efficiency, and empower our teams to better serve our clients. By fully verticalizing our sales teams, we ensure that every client receives the highest level of support and achieves their advertising goals.

A Lot About You

As a Client Experience Intern, you will gain valuable experience in the dynamic world of digital advertising. You will work closely with the VP of Client Experience and cross-functional teams to contribute to key initiatives within the Y! Ads organization. This role will provide you with the opportunity to:

• Project Management: Assist in the coordination of projects across multiple sales stakeholders, ensuring timely delivery and successful outcomes.


• AI Integration: Explore and contribute to the integration of AI technologies into sales processes, such as lead scoring, demand forecasting, and personalized client communication.


• Salesforce Optimization: Assist in the optimization of Salesforce workflows and data management to improve sales efficiency and client service.


• Client Insights & Research: Conduct market research, analyze client data, and develop insightful presentations and case studies to showcase the value of Y! Ads solutions.


• Client Communication: Assist in the development and delivery of client communications, including presentations, proposals, and progress reports.

Responsibilities

• Collaborate with cross-functional teams (e.g., Brand Sales & Sponsorships, Product, Sales Operations) to achieve project objectives.


• Conduct research and analysis on industry trends, competitive landscapes, and client needs.


• Assist in the development and implementation of AI-powered sales tools and processes.


• Optimize Salesforce workflows and data entry processes to improve efficiency and accuracy.


• Contribute to the creation of compelling client presentations and case studies.


• Support the VP of Client Experience in various administrative and operational tasks.

Required Experience

• Pursuing a Bachelor's degree in Marketing, Business Administration, or a related field.


• Strong analytical and problem-solving skills with a data-driven approach.


• Excellent communication and interpersonal skills, both written and verbal.


• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word) and Salesforce.


• Experience with project management methodologies is a plus.

The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies ; exercising sound judgment ; working effectively, safely and inclusively with others ; exhibiting trustworthiness and meeting expectations ; and safeguarding business operations and brand integrity.

At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don't require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You'll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter!

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( www.yahooinc.com/careers/contact-us.html ) or call +1.866.772.3182 . Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome. Check out our diversity and inclusion ( www.yahooinc.com/diversity/ ) page to learn more.

The compensation for this position ranges from $24-$52/hr and will vary depending on factors such as your location, skills and experience. Yahoo provides industry leading benefits for our interns including 401k plan, company holidays, and Summer Fridays. Eligibility requirements apply.

Currently work for Yahoo? Please apply on our internal career site.