Customer Experience Center Facilitator at Elevance Health in Indianapolis, Indiana

Job Description:

Customer Experience Center Facilitator




Location: This position will work a hybrid model (remote and office). The ideal candidate will live within 50 miles of our Indianapolis Elevance Health PulsePoint location.


The Experience Center Customer Briefing Manager will be responsible for collaborating with Client Management teams to create and facilitate memorable, hyper-personalized and perception shifting customer experiences in our Indianapolis Innovation Customer Experience Center. Anthem's experience Center is leveraged to communicate our value, and deepen our customer relationships through immersive, interactive, and hyper-personalized experiences.



How you will make an impact:

• Facilitate customer sales strategy sessions: Act as a consultant to sales executives by defining customer event engagement objectives, creating purpose-driven agendas and recommending appropriate experiences and event content based on sales executive defined goals.


• Prior to customer engagement event: Develop run of show of show, reviews/approves creative briefs developed by Content Producer, work alongside customer engagement producer to conduct quality reviews of all final content.


• Partners with the briefing event planner to confirm hospitality logistics for each engagement.


• Facilitates sales engagement events, including:


• Welcome: facilitate introductions, validate objectives, and introduce discussion leaders.


• Monitors conversations and adeptly intervenes to keep conversations on track with customer and account team objectives.


• Summarizes between topics, notes action items, recaps, and closes briefing.


• Supports development of promotional strategy, partner with Experience Center Program Dir, marketing and Corp Comm. and PR to develop and implement robust plans to drive awareness and demand for Experience Center visits.


• Collaborates with the Briefing Director to track and socialize results from client briefings.

Minimum Requirements:



Requires a BA/BS in related field and minimum of 8 years briefing and/or event management experience; or any combination of education and experience, which would provide an equivalent background.



Preferred Skills, Capabilities and Experiences:

• Strong attention to detail, and an appropriate sense of urgency, prioritization, and tenacity.


• Experience balancing multiple high-priority projects


• Must have experience successfully navigating complex organizations and effectively coordinating work among a broad range of colleagues, consultants, and vendors.


• Demonstrated ability to lead people over whom you have little or no authority


• Candidate should maintain a professional and polished appearance appropriate for representing our company and program.


• A collaborative approach - must be a great partner to your cross-functional teammates.


• A growth mindset - being curious and receptive to feedback and can adapt quickly in a fast-paced environment is strongly preferred.

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Apply Now