Managed Services Delivery Manager at AVI Systems Inc. in Boston, Massachusetts

Job Description:

Managed Services Delivery Manager

Boston, MA, 300 Ballardvale St, Wilmington, Massachusetts, United States of America • New York, NY, USA • Virtual Req #11470

Tuesday, January 7, 2025

At AVI, we live and breathe technology. It's just part of our DNA. We're deeply passionate about designing and integrating the latest technology for our customers. We cross the entire spectrum of business, government, healthcare, education and entertainment and we're currently seeking a Managed Services Delivery Manager to join our team.

What You'll Be Doing

The Managed Services (MS) Delivery Manager plays a pivotal role within AVI Systems by serving as the Managed Services operational leader responsible for customer support ownership, customer supported resource allocation and management, and overall customer service estate health. This position will also act as a liaison between the branch operations team, tiered support subject matter experts, and the central service desk.

This role will support the Managed Services organization as a whole, but the core focus of the position will be around Tier 1 and Tier 2 support for specifically named accounts. This position will also support the field and branch teams for MS sales opportunities to achieve our business revenue, gross profit (GP) and profitability objectives annually.

What You Bring to Assure Success:

• The Managed Services Delivery Manager must possess strong service development, service sales methodology experience, service management and honed skills in building working relationships with cross functional teams.
• Educational and experience background should consist of managed services operation, CRM utilization, IT service management, ITIL based service methodology, and preferred global services management
• Experience with communicating effectively with different customer levels up to, and including, C-level executives.
• The Managed Services Delivery Manager must have the ability to create and develop collateral and service presentations, business correspondence, and reporting procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public

Why Should You Apply?

Our customers consider us an active partner in their planning and strategy, as we are on the cutting edge of where the market is headed. We are able to attract and retain the best talent by leveraging our employee-owned (ESOP) environment as co-owners. If you want to participate in a company as a co-owner (AVI is 100% employee-owned!), join a team that lives and breathes by its values, and take on a new challenge in an ever-changing market, then apply now!

AVI offers the following benefits to our employee owners:

• 
  Medical Insurance : Options for HDHP and Copay plans.
• Dental and Vision Plans
• Employer Paid
• Short-Term Disability
• Voluntary Life Insurance and Long-Term Disability
• 
  Employee Stock Ownership Plan (ESOP) : 401(k) Match, Profit Sharing & Dividends
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• 
  Employer Paid Employee Assistance Program : Three face-to-face visits with a counselor plus additional financial, legal, and health resources.
• Tuition Reimbursement

AVI is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.

To receive consideration, an interested person must apply through the AVI Systems career site at https://www.dayforcehcm.com/CandidatePortal/en-US/avisystems .

Other details

• Job Family Service Leadership
• Pay Type Salary
• Min Hiring Rate $90,000.00
• Max Hiring Rate $115,000.00