Parking Service Assistant at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
MASSACHUSETTS GENERAL HOSPITAL Job Title: Parking Service Assistant Job Family: Admin/Clerical/Cust Service Department: Parking & Commuter Services Position Reports To: Parking Supervisor GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed. Under the direction of the Lead Cashier, the incumbent follows established guidelines, policies and procedures. Determine parking fee and collects payment from customers exiting the garages. Provides customer service. Assists in activities related to the operation of the parking garages and lots. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. Determine which procedure to use to correctly charge various customer categories. Determine whether customer qualifies for validated parking rates by using the IDX database or validations stamps from specific medical practices and retail stores (CRP Only) to verify appointments and visitations. Exercise a high degree of discretion in determining parking rates due to inaccuracies in the IDX system and or validation stamp system (CRP). Explain parking procedures to both internal and external customers and direct them to the appropriate office/contact person within the Parking department for more information. Is thoroughly familiar with the most frequent exceptions to parking polices Operate fee computer, credit card machine, computer validator, and MGH networked computer. Prepares receipts for customers upon request. Performs operator maintenance on all equipment. Follows established procedures for various parking discount programs. Ensures all paperwork and documentation is completed properly prior to the conclusion of the shift. Aids customers by providing information and directions. Assists customers with any vehicle problems theyare experiencing by advising them of the proper method of obtaining assistance, calling for assistance, or when directed by the Lead Cashier provide the assistance directly When directed, assist in: the management of traffic flow into and or out of the garages, conducting space counts, and daily wheelchair removal. Conduct "Courtesy Tours" of the garage on foot or in parking department vehicles. While on tour the "Courtesy Tour" Parking Services Assistant will provide assistance to customers, identify any maintenance or repair problems and note any safety issues or concerns. Provides customer service by acting in "Greeter Role" in garage lobbies Completes appropriate forms for customers that do not conform to normal payment procedures Participates in departmental emergency procedures to include but not limited to; Fire, Code Disaster, HAZMAT, Code Pink, medical and weather emergencies Carefully reviews email and written notices for special event procedures and exceptions to parking policies and procedures Advises Lead Cashier when parking garages and lots have reached capacity or when security issues arise Other duties as assigned



Qualifications


SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job. Must be able to read, write, speak and understand English Strong interpersonal and communication skills Organizational skills to perform multiple tasks in a very busy environment Computer skills necessary to use database software (Excel, Access, etc.). Must be a team player Ability to follow verbal and written instructions Must be able to handle/count large sums of money correctly Ability to work under pressure Basic cash register skills Ability to problem solve LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required A valid Driver's License required EDUCATION: Specify minimum education and clearly indicate if preferred or required High School Diploma preferred EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required 1 to 3 years of related business experience or coursework preferred. SUPERVISORY RESPONSIBILITY (if applicable): List the number of FTEs supervised. None FISCAL RESPONSIBILITY (if applicable): Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc.; Indicate total physician/non-physician FTE scope Extensive cash handling Cash/receipts reconciliation WORKING CONDITIONS: Describe the conditions in which the work is performed. Occasional exposure to temperature extremes and car exhaust in the garages and lots Exterior and interior of all garages and parking lots Office environment High volume environment - he above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


55 Fruit Street



Scheduled Weekly Hours


0



Employee Type


Per Diem



Work Shift


Rotating (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.