Resource Specialist at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: Massachusetts Eye and Ear Infirmary


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Reporting to the Care Coordination Manager, the Case Management Resource Specialist (CMRS) works collaboratively with the Discharge Planning RN Case Manager; providing direct administrative support to the discharge planning processes and to the department. The person in this position will spend time on the Mass Eye and Ear's inpatient clinical units and have direct interaction with patients and their families, clinical and ancillary hospital staff, and other internal and external customers. The CMRS must have effective communication skills and the ability to converse comfortably with patients and their caregivers, department staff, and unit-based staff. The position requires a high degree of flexibility, independence and willingness to participate in multiple activities and provide support to all members of the Care Coordination Department.



Qualifications


1. Some college or Associate degree required; Bachelor's degree preferred 2. Minimum of 2 years relevant healthcare experience required 3. Excellent assessment and creative problem-solving skills 4. Demonstrates effective interpersonal and customer service skills. Demonstrates ability to function as a team player. 5. Strong organizational, time management and priority-setting skills. Goal oriented and accountable. 6. Proficient in written and verbal communication. 7. Ability to work independently and with little supervision 8. Knowledge and understanding of medical terminology 9. Excellent computer skills



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


243-245 Charles Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Massachusetts Eye and Ear Infirmary is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.