Administrative and Clinical Assistant at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT:


This position offers exposure to the administrative, clinical, operative, and academic aspects of the Division of Sports Medicine within the Department of Orthopedic Surgery. The incumbent will work closely with a Sports Medicine Surgeon to manage their practice and patients. This is a valuable hands-on learning experience to gain Administrative and Clinical knowledge in a clinical setting. This position is ideal for those with a background in athletic training, exercise science, or similar, and who is looking to advance their career in healthcare.


Working under general supervision from the Administrative Manager, the incumbent will provide administrative support to health care providers within an ambulatory setting. The Admin & Clinical Assistant will be responsible for the management of surgical scheduling/booking and outpatient clinic schedules for orthopaedic surgeons/providers, as well as supporting clinical operations within the practice.


PRINCIPAL DUTIES AND RESPONSIBILITIES:


Administrative Responsibilities/in-direct patient care tasks (75%):


Schedule patient appointments ensuring clinic schedules are full and meet scheduling guidelines as outlined by surgeon and advanced practitioners (i.e. NP/PA).
Monitor clinic schedules to facilitate efficient clinics. Meet with providers regularly and recommend change to clinic templates to maximize access.
Patient pre charting including questionnaires, various forms as specified by the physician.
Complete patients forms including time off requests, school notes, FMLA paperwork as needed.
Referral of patient to internal or external MD/physical therapy as specified by physician.
Responsible for ensuring that patients, families, and caregivers understand information given to them with respect to surgical procedures, tests, & instructions.
Preoperative packet review and education with patient.
Manage surgeons OR block time, ensuring all time is filled with the appropriate patients.
Release OR time within expected timeframes.
Perform tasks associated with scheduling of surgeries ensuring pre-operative requirements are completed in a timely manner.
Collaborate with pre-op providers to ensure all tests are performed for surgical clearance.
Facilitate the collection of pre/post-operative data for quality assurance purposes.
Respond to all tasks associated with patient management in a timely fashion, including in-basket management. Triage messages to the right provider in the right time.
Manage e-faxes for providers and triage to the appropriate providers.
Manage physicians outlook calendar to include administrative, clinical, and academic commitments.
Manage phone lines and respond to patient requests in a timely manner.
Provide superior customer service to patients, understanding that patient experience and is of the utmost importance.


Clinical Responsibilities (25%) - In the clinical setting, this position functions under the direct supervision of a physician


• Review the daily schedule of patients and facilitate efficient patient flow.


• Assist with patient intake process.


• Perform vital signs assessment.


• Implement wound care under direct supervision of MD/PA.


• Assist with preparing patient for procedures.


• Perform selected procedures including Suture/staple removal.


• Assist the physician in reporting normal test results to patients including follow-up.


• Assist the physician in coordinating all appropriate care in other settings such as visiting nurse visits, home agencies, hospice, home IV infusions, etc.


• Maintain a clean, uncluttered atmosphere for patient care. Disinfect and prepare clinic rooms before and after each patient visit and conduct clinic in a hygienic manner in keeping with infection control guidelines.


• Educate patients concerning injury prevention, rehabilitation, and performance improvement. Performs brace fitting and crutch training in the clinic environment.


• Perform brace fitting and crutch/gait training in the clinic setting.


• Perform home exercise teaching programs in the clinic setting.


• Transcribe orders, including diagnostic testing and medications.


• Develop athletic injury protection programs as appropriate to patient population.


Back-up Coverage and Miscellaneous Projects


• Provide coverage at the front desk, assisting with check-in and check-out as needed to meet patient needs


• Cross-cover the surgical scheduling needs of other providers as needed/assigned by Administrative Manager


• Performs all other duties that are practice specific and are appropriate to this level of position; this may include projects as assigned


• Job duties will include 75% Administrative and 25% Clinical responsibilities.



Qualifications



SKILLS/ABILITIES/COMPETENCIES REQUIRED:



• Professional knowledge: Knowledge regarding orthopaedics, anatomy and surgical procedures is strongly preferred.


• Work Output: Exceptional attention to detail


• Leadership: Demonstrate integrity, accountability and self-reflective skills. Ability to work with minimal supervision in managing a high-volume, surgical practice


• Interpersonal/communication: Effective interpersonal/communications skills and ability to communicate with a variety of healthcare professionals as well as a diverse patient population. Communication includes both oral (in-person and telephone) and written form


• Collaboration: Ability to effectively collaborate across multiple role groups/disciplines to meet patient needs in a timely manner


• Time Management: Exceptional organizational skills and ability to organize time and priorities effectively


• Information Systems/Technology Skills: Knowledge of Epic, Microsoft Outlook and Word. Knowledge of Excel (spreadsheets) and PowerPoint (presentations) is preferred



EDUCATION:

• Athletic Trainer, or similar, experience preferred


• High School Diploma required.


• 
  Associates or Bachelors Degree in Athletic training, Exercise Science, Kinesiology, or similar area of study strongly preferred
  

EXPERIENCE:

• Minimum of 1-2 years related experience in hospital, ambulatory clinic or exercise setting preferred


• Clinical understanding of surgical scheduling preferred


• Experience with Epic strongly preferred

Additional Job Details (if applicable)


Additional_Job_Description



Remote Type


Onsite



Work Location


175 Cambridge Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now