Employee Assistance Program Counselor at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: Mass General Brigham Incorporated


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
This is a hybrid role that requires 3x/week at MGH and 2x/week remote.


This position supports the Mass General Brigham Employee Assistance Program's (EAP) mission to empower employees to solve life problems and promotes work satisfaction and well-being through consultation, support and education.


The Employee Assistance Program Counselor supports the mission of the EAP and provides employee assistance services to staff, employees, and their immediate family across Mass General Brigham, and to the employees of all affiliated client companies that have arranged for EAP services. These services include clinical assessment, short term counseling and referral, establishment of community linkages and a provider network, case monitoring and follow-up. This position requires the ability to work independently with supervision. An EAP Counselor is expected to participate in EAP projects and committees as needed.


Principal Duties and Responsibilities
• Provides confidential EAP services to staff, employees and their household members including the following: behavioral health assessment, solution focused short-term counseling, referral to appropriate level of care, crisis intervention and follow-up. Serves as liaison, with client's permission, between EAP clients, supervisory personnel, and referral resources to ensure follow-up and successful connection to resources as needed.
• Provides mental health and substance disorder assessments.
• Follows standard operating procedures and practices for EAP service delivery that ensure client confidentiality, and timely, ethical and quality services.
• Provides crisis intervention for individual employees in response to traumatic incidents as needed.
• Maintains timely case documentation in confidential files with data accessible for EAP utilization reporting and program evaluation
• Develops, updates, coordinates and evaluates information and referral resources, including internal and community referral resources that provide affordable, high-quality services to EAP clients.
• Consults with MGB-wide managers and supervisors about potential referrals to the EAP and workgroup issues, assessing the need and appropriate intervention.
• Collaborates with Occupational Health, Employee Relations, Human Resources, and other relevant departments about problems with employees.
• Delivers employee orientations to familiarize employee population with EAP services and delivers EAP work-life and well-being training as needed.
• Facilitates and presents workshops and seminars on a variety of issues that raise awareness and/or enhance employees' well-being in the workplace.
• Contributes to the support of the program's overall goals and objectives through participation in meetings and activities.
• Provides after hours on-call coverage on a rotating basis with a stipend.
• Adheres to federal, state, and professional laws and regulations regarding all the above matters.
• Participates in professional EAP organizations, and in-service and other training.



Qualifications



Qualifications



• Minimum of a master's degree in social work, counseling psychology or related clinical human service discipline.


• License required.


• Bilingual highly preferred


• Minimum of 2 years of professional experience post master's degree.


• Training and clinical experience in chemical dependency preferred.


• Attainment and maintenance of Certified Employee Assistance Professional (CEAP), if candidate does not already have this



Skills, Abilities and Competencies



This position requires knowledge of and ability to work with the diverse issues and needs of various multicultural, ethnic, socio-economic, educational, age-specific and gender populations found within the organization. EAP Counselors must also have working knowledge of and the ability to intervene in a broad range of clinical problems such as family, interpersonal, parent-child, substance abuse, and suicide/homicide risk.



Knowledge and experience with:



• Ability to work with diverse groups of people • Crisis intervention


• Clinical assessment including alcohol/drug assessment and intervention


• Brief counseling


• Motivational interviewing


• Assessment and Referral


• Client follow-up


• Clinical measurement tools (i.e. PHQ) preferred Additional skills:


• Excellent verbal and written communication; able to relate effectively with management, professional staff, union/non-union personnel at all levels


• Good organizational and time management


• Computer proficiency including Microsoft Office.


Employee will work in a hybrid setting (3 days/week onsite and 2 days/week remote) when seeing clients. Services are provided in multiple locations (i.e. training seminars and workgroup interventions are usually done at the work-site). Intermittent on call evening and emergency coverage is required.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Hybrid



Work Location


175 Cambridge Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.




Mass General Brigham Competency Framework



At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.