Per Diem Patient Services Coord. III - Plastic Surgery at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: Massachusetts General Physicians Organization, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
GENERAL SUMMARY/ OVERVIEW STATEMENT:


Under the supervision of the Senior Administrative Manager, provides a broad level of administrative support to a physician, medical practice or clinic for patient care and administrative activities. Works independently to execute job responsibilities and tasks. Works with the physician, staff members and management to ensure a quality-based, customer-oriented flow of work. Performs a wide range of administrative tasks including surgical scheduling, prior authorizations, medical office coding and billing as well as coordinating patient services such as appointments, testing, and referrals.


PRINCIPAL DUTIES AND RESPONSIBILITIES:


PATIENT CARE RESPONSIBILITIES


Schedules patient office appointments


Obtains, provides and maintains medical records in support of patient visits, surgeries, billing and other needs.


Prepares for patient visits by placing appointment and surgery reminder calls, organizing patient files and printing forms and ensuring physician and office is prepared to provide for patient visit or surgery.


Completes procedures to check-out patients as they exit exam rooms, including scheduling appointments and testing


Provides and coordinates office support. This includes operating room schedules, maintaining files, correspondence with physicians, patients and other offices or agencies


ADMINISTRATIVE RESPONSIBILITIES


Maintains physician's office to include calendar management, travel, office reception, mail processing, correspondence and reports and related responsibilities of an administrative nature.


Ensures timely renewal and maintains files of physician's medical license(s), DEA certificate, professional liability insurance, etc.


Organizes materials and information for processing of invoices and reimbursements


Cross covers other staff members, e.g. breaks, lunches, vacations, during variations in work flow as needed.


Participates in periodic staff meetings or other departmental meetings.


Perform/participate in special projects as may arise from time-to-time.


SURGICAL SCHEDULING


Arranges patient surgeries by scheduling pre-surgery appointments and testing; reschedules as needed.


Obtains all required authorizations and referrals in advance of surgery. Provides information to Admitting in a timely manner.


Utilizes Epic to schedule surgeries electronically.


Provides patients with pre-surgical instructions in a timely manner.


Work effectively and efficiently with insurance companies to obtain pre-authorization for any and all surgical procedures.


Schedule post-operative appointments and testing.MGB



Qualifications


QUALIFICATIONS:


- High School Diploma or GED required. Associate's Degree or Applicable Certification preferred. Equivalent and additional administrative experience may be considered in place of education.


- Minimum of 3 to 5 years of administrative experience. Experience in a healthcare setting helpful.


SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:


- Exceptional computer skills (including Word, Excel, Outlook, etc.) required.


- Knowledge of Epic preferred but not required


- Exceptional organizational skills and the flexibility to handle multiple tasks and deadline pressures.


- Ability to work independently or in a team environment.


- Excellent interpersonal and customer service skills; ability to solve problems.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Hybrid



Work Location


15 Parkman Street



Scheduled Weekly Hours


0



Employee Type


Per Diem



Work Shift


Day (United States of America)



EEO Statement:


Massachusetts General Physicians Organization, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.