Community Resource Specialist - SUD Bridge Clinic at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
BOSTON LONGWOOD MEDICAL AREA About the Bridge Clinic: - The Substance Use Disorder (SUD) Bridge clinic provides on-site rapid assessment, treatment initiation and stabilization for patients with substance use disorders, with a specific focus on eliminating disparities in access to or retention in treatment by race, ethnicity, or language.


Job Summary: - The Community Resource Specialist (CRS) will be part of a multi-disciplinary team which includes a physician and a therapist, and may also include a recovery coach, an advanced practice provider, and/or an office-based addiction treatment (OBAT) nurse care manager


- The CRS is responsible for working with the care team to assist patients in finding community resources related to ongoing SUD treatment, mental health services, and other community resources related to social determinants of health.


- The Resource Specialist researches and identifies resources to meet the needs of the individual patient, and communicates the results to the care team, as well as patient when indicated.


- The position requires a high degree of flexibility, detail orientation, independence, and willingness to provide support to all members of the care team. The position requires strong communication skills and the ability to converse comfortably with patients and their caregivers, practice and program staff, and community agencies


Principal Duties and Responsibilities:


- Research resources available for adult patients with substance use disorder and/or behavioral health treatment needs


- Research community resources available for adult patients with social determinant of health or other needs, including but not limited to housing resources, food banks, shelters, community-based self-help meetings, recovery centers, and transportation assistance


- Provide timely turnaround of resources to their care teams and promote correct use of resource finding for providers needing support (e.g., who to reach out to centrally)


- Upload's referral sources to, and maintains, resource database


- Work collaboratively with Bridge clinic physicians, clinical therapists, and recovery coaches.


This may include but is not limited to:


- Identify accessible providers for patients, considering insurance coverage, geography, availability to accept new patients, specialty areas, etc.


- Coordination of referrals to internal and external resources. Triage services requests and forward them to other program services as necessary.


- Communicate effectively with care teams across the Mass General Brigham network, mental health providers in the community, and Bridge clinic patients

- Develop strong relationships with community-based mental health providers - Support resource coordination around other patient service needs beyond behavioral health


- Track and document encounters, resources provided, and case-related communications in the respective electronic health record(s)


- Assist in maintaining patient tracking database


- Other duties as assigned



Qualifications


Skills/Abilities/Competencies Required:


- 2 years' work experience, preferably in the substance use disorder field


- Strong interpersonal and communication skills


- Flexibility to adapt to program evolution and shifts in prioritization


- Ability to work independently with minimal supervision, as well as part of a cohesive team


- Demonstrated organizational and time management skills


- Ability to learn new technology systems to communicate and document patient cases



Additional Job Details (if applicable)


Qualifications:


- Bachelor's Degree and/or comparable experience in social work, psychology, public health (or related field)



Remote Type


Hybrid



Work Location


221 Longwood Avenue



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.