Practice Assistant II - ORL Surgery at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: Brigham and Women's Physicians Organization, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.


The Practice Assistant II will support Head and Neck Surgeons within the Division of Otolaryngology at Brigham and Women's Hospital. The Practice Assistant II is responsible for all administrative duties for their Surgeon's practices.



Job Summary
Brigham and Women's Hospital is dedicated to:


• serving the needs of our local and global community


• providing the highest quality health care to patients and their families


• expanding the boundaries of medicine through research


• educating the next generation of health care professional


Brigham and Women's Hospital is committed to putting every patient first. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.


All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:


People: Focus on serving the community through collaboration and respect


Self Management: Accountability, professionalism and commitment to growth and development


Organization: A commitment to quality, service and exceptional performance


Meeting these expectations is key to the success of your department and the organization.


The Practice Assistant II for the Division of Otolaryngology supports the administrative aspects of the division by supporting some of the surgeons. This role is under the direct support of the Senior Administrative Director.


The Otolaryngology Division is comprised of 15 Surgeons, 4 Nurse Practitioners, 10 Audiologists, and 5 Speech Language Therapists. There are 11 full time Practice Assistant's that support the daily practices of our clinicians. The role of the Practice Assistant II is to provide administrative support to assigned surgeons and ensure that their practice is functioning appropriately.


PRINCIPAL DUTIES AND RESPONSIBILITIES:


General Duties and Responsibilities:


• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills


• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas


• Schedules patient office appointments; coordinating with others as appropriate. Provides information to physician and clinical team as appropriate.


• Refers patients to appropriate hospital departments for registration, referral and financial services as needed.


• Obtains, provides and maintains medical records in support of patients visits, surgeries, and billing other needs.


• Maintains high level of knowledge and skill in the use of appropriate electronic systems to obtain and


provide information.


• Provide routine and more complex administrative support as: typing memos and letters, answering phones, and taking and distributing messages.


• Coordinate calendar and schedules including: provider meetings, provider clinic sessions and all other calendar management requests


• Maintains surgeons office to include: calendar management, travel, office reception, mail processing, correspondence and reports and related responsibilities of a secretarial nature


• Ensures timely renewal and maintains files of Surgeon's medical license(s), DEA certificate, professional liability insurance, etc.


• Maintains and advanced level of knowledge regarding insurance and billing practices. Attends meetings and educational sessions to secure this knowledge base.


• May schedule OR cases


• Participates in periodical staff meetings and other department meetings


• Cross covers other staff members (breaks, lunches, vacations, leaves etc)


• Assist with special projects as directed.


• Follow HIPAA guidelines for the management of patient privacy and confidentiality


• Other duties, as assigned



Qualifications


QUALIFICATIONS


Level of education required:


• Minimum of a high school diploma or GED


Work experience required:


• Minimum of one year applicable work experience required


• Some additional training in office systems or other post high school education preferred.


Technical skills required:


• Knowledge of practice operations and standards.


• Ability to problem solve with limited direction


• Effective communication to maintain positive working relationships with Division employees


• Strong customer services skills in a high-volume setting


• Systems skills including Microsoft Office Suite, and EPIC is preferred


• Initiative and ability to work independently and lead/work in teams


• Excellent organizational, analytical and time-management



Additional Job Details (if applicable)



Remote Type


Hybrid



Work Location


75 Francis Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


Brigham and Women's Physicians Organization, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.