Escort Associate at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
MASSACHUSETTS GENERAL HOSPITAL Job Title: Escort Associate Department: Patient Escort/Customer Service Position Reports To: PE/CS Supervisor GENERAL SUMMARY Under general supervision and following established procedures, Escort Associate performs a broad range of activities. The Escort Associate will actively support the day-to-day operations of Customer Service/Patient Escort within Materials Management, focusing on the delivery of patients, medical supplies, and specimens. Escort Associates will work closely with Customer Service Representatives, Team Leaders and Supervisors in order to deliver the highest level of service that meets and exceeds our department standards and service guarantees. PRINCIPAL OPERATIONAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation. - Primary job functions of Escort Associates is the care and pick up and escort of patients to final destinations. Deliver supplies to units as needed and per ticket. The pick up and drop off of specimen deliveries, whether rounding or call down. - Transport patients via stretcher, wheelchair, or bed. Patients move to and from test sites, patient floors, and physicians'offices. Specimen are also picked up and dropped off at the various labs. Supply and equipment deliveries are also moved throughout the patient units and OR floors. - When escorting patient, delivering supplies/equipment, or picking up specimens Escort Associates need to always be mindful of the safety they need to take to ensure that Hospital protocol is being followed from yearly training. - All three activities have measurement times that need to be met in order to deliver excellent service to all of our customers in the Hospital. Escort Associates main objective is to deliver service in a safe, timely manner following training and Hospital policies. - When escorting patients, handling specimens, and delivering supplies Escort Associates should follow Infection Control Standards for cleaning equipment, handling specimen and covering supplies going to units. Standards are outlined in department policies/procedures. - All work completed should be documented and tracked in its appropriate device or manner according to the training and tracking devices used to maintain records.- Exercises appropriate body mechanics, care and caution. - Always be mindful of patient confidentiality and HIPPA. - Responsible for the receipt and delivery of bulk medications from vendors to the pharmacy or nursing units as well as the transport of medication orders that are packaged for delivery from the pharmacy to various areas of MGH. - Perform other duties as assigned.



Qualifications


SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job. - Ability to work in a fast paced stressful environment - Exceptional customer service skills and patience when dealing with our customers. - Requires excellent interpersonal and organizational skills. - Strong customer service and interpersonal skills. - Knowledge of department customer service procedures. - Ability to gain product knowledge across departments. - Ability to handle and prioritize multiple tasks effectively. - Exceptional patience with all customers - Accuracy and attention to detail. - Basic mathematical skills - Knowledge of Microsoft Office applications Outlook and PeopleSoft. - Ability to learn use of dept. inventory systems and handheld devices. - Perform accurate record keeping and data entry. - Excellent verbal and written communication skills. - Flexible, particularly in meeting scheduling needs. - Working knowledge of office machines. - Ability to work in a team environment LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required N/A EDUCATION: Specify minimum education and clearly indicate if preferred or required - High School diploma or GED equivalent. EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required - Minimum of 2 years of Customer Service or similar work experience required; healthcare setting helpful. WORKING CONDITIONS: Describe the conditions in which the work is performed. - Standing/walking most of 8-10 hour shift. - Lifting/carrying up to 40 lbs. under ideal safe lifting conditions as specified by NIOSH lifting equations - Pushing/pulling force. 33 lbs. initial force 13 lbs. sustained force. - Some hazards associated with soiled linens, and soiled equipment.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Hybrid



Work Location


55 Fruit Street



Scheduled Weekly Hours


30



Employee Type


Regular



Work Shift


Evening (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.