Patient Services Coord. II at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Job Title: Patient Service Coordinator II - Float/Call Center Agent Department: Adult Medicine - North End GENERAL SUMMARY/ OVERVIEW STATEMENT: In a clinical setting, performs a variety of patient service, administrative duties and general office work. PRINCIPAL DUTIES AND RESPONSIBILITIES: As a float, the employee will cover each of these designated departments: Adult Medicine and Pediatrics, Behavioral Health, Call Center, Optometry and Podiatry. The following is a combination of all the responsibilities and duties from these departments. - Answer and transfer calls, take messages, and book appointments - Greets clients and visitors in a courteous, pleasant and approachable manner - Check in / check out all patients for assigned departments - Collects co-pays and bill payments and generate journal entries - Works collaboratively with doctors/MA/LPN to assure a smooth flow of clients and service delivery - Schedules same-day, walk in and future appointments for patients and reschedules appointments as needed - Mails out recall letters to patients - Follows HIPAA Guidelines for the management of patient privacy and confidentiality - Maintains physical environment (workspace and patient lobby) - Ensure provider's schedules are up to date with meeting blocks and time off requests - Performs and participates in special projects as directed - Performs administrative duties to include: photocopying, faxing, and mailing letters to patients - Checks insurance eligibility for all patients schedule for the next business day - Checks insurance benefits for all Optometry patients and request/assign referrals if needed - Obtains Behavioral Health authorizations if needed and assigns referrals to all BH appointments - Orders supplies for the department as needed - Refers uninsured / self pay patients to Resource Specialist after sliding scale application is completed - Review daily televox list and update patient's info if needed -Makes reminder phones calls to patients the day before their appointment - Prepare schedules and reports, and print necessary medical information for providers - Instruct patients, insurance companies, law offices, etc. on the procedure for obtaining copies or transfer of medical records according to HIPAA



Qualifications


QUALIFICATIONS: High school graduate SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: - Excellent organizational and telephone skills. - Pleasant manner. - Experience with computer. - Record keeping knowledge required. - Must be able to communicate orally and in writing, must be able to document services provided. - Typing skills helpful. - F amiliar with medical terminology helpful. WORKING CONDITIONS: General business office setting which includes periods of sitting. Must be able to walk, stand, stoop, squat and climb stairs. Must be able to hear normal speech. Requires manual dexterity to use available technology. Must be able to communicate orally and in writing. Must be able to document services provided. Will be exposed to eye and position strain from computer.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


332 Hanover Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.