Practice Assistant II, Orthopaedics at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
The Practice Assistant II plays an essential role in ensuring efficient department operations, high-quality patient service, and support for clinical and administrative activities.



Qualifications

• Perform duties under moderate supervision with intermediate to advanced proficiency in administrative skills.


• Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.


• May perform more complex or specialized functions (i.e. surgical scheduling) at the highest competency level.


• Utilize knowledge of HMOs, managed care, and other third-party insurers, and troubleshoot insurance issues as appropriate.


• Assist with training and orienting staff as needed.


• Provide cross-coverage as needed.


• Assist with special projects as directed.


• Follow HIPAA guidelines.

Qualifications:

• High school diploma or GED required; post-high school education preferred.


• A minimum of one year of applicable work experience is required.


• Additional training in office systems is preferred.


• Knowledge of practice operations and standards.


• Understanding of procedures including filing, copying, scanning, printing, and faxing.


• Ability to use phone system (answer and screen calls, put on hold), answer routine questions, and give routine information.


• Ability to interpret information as appropriate, answer routine questions in the most professional manner, and communicate in a professional, courteous, clear, and concise manner.


• Ability to manage work processes in a neat and orderly way and to sort and alphabetize.


• Ability to manage multiple tasks effectively, follow established protocols, and work within systems.


• Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo, or interoffice note) and to take complete and accurate messages.


• Ability to type and enter data at an entry-level. Entry-level understanding of applicable systems.


• Understanding of the appropriate use and importance of related forms.


• Basic understanding and use of medical terminology.


• Basic comprehension of insurance types and referral process.


• Basic comprehension of registration and fiscal information.


• Knowledgeable and compliant with all hospital, State, and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.

Additional Job Details (if applicable)


Additional_Job_Description



Remote Type


Onsite



Work Location


60 Fenwood Road



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Apply Now