Unit Service Associate at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The General Hospital Corporation


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Responsible for a variety of tasks to maintain the cleanliness and orderliness of assigned unit and to support fellow USAs in doing so. Other responsibilities may include but are not limited to: coaching and mentoring fellow USAs, assisting to facilitate patient throughput, supporting hospital strategic initiatives, providing customer service, and daily maintenance of unit supplies and equipment. Maintains a clean and orderly appearance of unit, as assigned. Responsibilities may include but are not limited to: cleaning unit-based equipment, furniture, floors, walls, bathrooms, med rooms/alcoves, nourishment stations, utility rooms, sleep rooms, conference rooms, staff and visitor lounges; replacing cubicle curtains, emptying linen hampers, defrosting refrigerators, preparing and disposing of hazardous waste boxes. 1.1 Manages discharge cleaning of patient rooms as assigned. 1.2 Manages daily cleaning of occupied patient rooms as assigned. 1.3 In addition to patient rooms, manages cleanliness of all ancillary spaces on the unit, including but not limited to items listed in section 1. 1.4 Enhances the patient experience through excellent customer service. 1.5 Manages supply inventory on unit as assigned, which can include bedside medical supplies, linen, and personal toiletries. 1.6 Transports supplies, equipment, beds, specimens, patient valuables, carts, patients. Performs other errands as assigned. 1.7 Performs other duties as assigned. 1.8 Maintain kitchenettes in each bay area of the unit daily, stock refrigerators as needed and replenish snack supplies for patients throughout the day. 1.9 In collaboration with manager, identifies and meets learning needs. 1.10 Completes annual retraining requirements and remains compliant with annual screenings and vaccinations 1.11 Participates and remains active in hospital communications, e.g. email, pagers, learning assignments, paper alerts, and schedules. 1.12 Assesses patient rooms for readiness for admission, e.g. equipment, damage, deferred maintenance. 1.13 Welcomes and supports coworkers who are new to the unit. 1.14 Supports and participates in strategic initiatives of the department and hospital. Maintains professional appearance while wearing hospital-issued uniform.



Qualifications


Ability to read, speak and follow oral and written instructions in English. Good communication and conflict resolution skills. Ability to work independently with minimal supervision. Knowledge of Voalte and ability to send and receive text as a means of communicating throughout shift. Basic computer skills. Ability to stand and walk for extended periods of time. Ability to push, pull and move items weighing up to 75 pounds. Ability to lift items weighing approximately 30 pounds.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Hybrid



Work Location


273 Charles Street



Scheduled Weekly Hours


32



Employee Type


Regular



Work Shift


Evening (United States of America)



EEO Statement:


The General Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.