International Program Coordinator - Arabic Speaking at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
Under the direction of the Assistant Director, PPC liaises with all hospital departments and across the MGB Healthcare Systems to facilitate the health care needs of the international patient population. Ensuring an efficient process and promoting high levels of patient and physician satisfaction. Provide leadership in defining opportunities to expand and improve all aspects of international referrals, both directly from patient-initiated requests as well referring physician requests for service. 1. Manage cases, planning all inpatient and outpatient care with providers for consultation, diagnosis, and medical procedures. 2. Facilitates consultations at affiliated locations, including the Dana-Farber/Brigham and Women's Cancer Center and Brigham and Women's Faulkner Hospital. 0. Employing a web-based appointment system regularly creates ad-hoc reports in response to client requests, analyzes data to propose service opportunities, notify care providers, and respond to client requests. 0. Manage billing and payments to provide timely, seamless service 1. Ensures accuracy of international demographics and financial data elements in the Hospital registration systems. 2. Receives and manages letters of guarantee from embassies or insurance companies. 3. Notifies patients and physician offices of potential problems relative to deposit requirements, including cancellation or rescheduling of services. 0. Presents a positive awareness of the International Program both within and outside the Hospital. 0. Delivers concierge-level attention to service for each patient. 0. Other assignments as necessary.



Qualifications


Bachelors Degree required 3-5 years in a health care setting with administrative responsibilities preferred Bilingual or Multilingual preferred 1. Superior interpersonal skills to interact effectively with all levels of staff, patients, families and community organizations required. Must be able to collaborate and consult in an effective interdisciplinary team approach 0. Proficiency in medical terminology. 0. Proficiency in computers, especially Microsoft Office. 0. Familiarity with a hospital environment preferred. 0. Excellent organizational and time management skills. 0. Ability to work well under pressure and to handle sensitive information and multicultural matters. 6. Ability to relate to patients from varied countries and backgrounds, and to respond to their needs demonstrating a great deal of cultural awareness and sensitivity. WORKING CONDITIONS: Busy office environment, with frequent interruptions. Due to the size and complexity of the department,the pace of the work can be hectic and challenging.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


75 Francis Street



Scheduled Weekly Hours


40



Employee Type


Regular



Work Shift


Day (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.