Chinese Mandarin Interpreter at Partner's Healthcare in Boston, Massachusetts

Job Description:

Site: The Brigham and Women's Hospital, Inc.


At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.


At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply.



Job Summary
- Responsible for arriving on time to greet patient at the International Patient Center and provides services throughout BWH and DFCI from the point of entry, registration, through the continuum of care and, accompanying patient back to debrief with the Program Manager upon completion of appointments. - When possible the same navigator will be assigned to the patient throughout the continuum of care - Acts as a Navigator for the Patient during hospital/Institute appointment(s). - Under the direction of the Program Manager, assists patients with arranging appointments, tests, examinations - Interprets and transmits accurately and completely, complex medical information from medical providers to patients, including interpretation of consent forms, diagnoses, care plans and discharge plans of patient-related information. - Assists patients and clinical providers throughout the hospital system in a professional and courteous manner. Provides the highest quality of service at each appointment to every patient and if necessary refers the patient to the appropriate resource. - Understands and abides by all Published Standards of Practice and Codes of Ethics for Medical Interpreters at DFCI and BWH. - Seeks evaluation, certification and additional training in interpreting, health care practices and beliefs, and cultural differences. - Resolves issues that arise in their daily responsibilities, answer questions and connects patient back to Program Manager for appropriate follow-up and referrals. - Demonstrates judgment in escalating complex issues to manager and/or care providing team.



Qualifications


- Bachelor's Degree with a concentration in a human relations field (i.e. Sociology, Psychology) highly preferable or equivalent life experience. - Certificate of completion of medical interpretation training. - Minimum of 2 years experience working as a medical interpreter in a hospital or medical office setting. - Must have knowledge of medical terminology, basic human anatomy, physiology and diagnostic procedures and treatments. - Must be fluent, both verbal and written, in English and target language. - National Medical Interpreter Certification, Part I or Part II, or desire to achieve one shortly after hire strongly preferred. - Excellent time management skills and ability to prioritize tasks.



Additional Job Details (if applicable)


Additional Job Description



Remote Type


Onsite



Work Location


75 Francis Street



Scheduled Weekly Hours


0



Employee Type


Per Diem



Work Shift


Rotating (United States of America)



EEO Statement:


The Brigham and Women's Hospital, Inc. is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.



Mass General Brigham Competency Framework


At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.