Comcast Analyst, NOW Growth Operations Co-op at Comcast in Philadelphia, Pennsylvania

Job Description:

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This job code is to be used for internships and co-ops. It is not to be used for temporary or contract workers.

Job Description

Program Overview

Discover opportunities designed to set your career in motion! The Comcast Cooperative Experience internship Program will help you cultivate meaningful relationships, develop strong interpersonal and business skills, gain exposure to the day-to-day operations of a Fortune 40 media and technology company, and receive mentorship opportunities to expand your professional network.

This program immerses students into the daily operation of a contemporary media and technology company while working side-by-side with Comcast's top innovators. The student becomes an integral part of the Comcast team working on creative, innovative, and thought-provoking projects within various business units.

Organization & Team Overview

Xfinity Growth, Innovation, and Experience drives business growth and customer engagement with emphasis on how Xfinity takes its products and services to market - and delivering a reliable, end-to-end experience to our customers, no matter which market or region they live in. XGIE teams are responsible for Xfinity brand and product strategy, including its video, broadband, voice, home, and mobile products, as well as consumer sales and marketing, digital platforms, and data intelligence.

The NOW Growth team partners with key stakeholders across the organization to grow & evolve the NOW portfolio by improving the overall employee and customer experience. Designed to give customers a different option to Xfinity post-paid offerings, NOW is a flexible, pre-paid product line backed by Xfinity and Xfinity Mobile networks.

Role Description

Are you passionate about problem solving? Do you like big challenges and working within a highly motivated team environment?

As an analyst Co-op on the NOW Growth team, you will partner across multiple teams to develop operations & performance reports, review customer survey feedback for trends and opportunities, and collaborate with our Care & Digital organizations on identifying operational gaps during customer interactions.

What are some interesting problems the student will work on?

In your role, you will conduct thorough analysis of the sales performance of the NOW portfolio against our targets. Utilize customer surveys to gather feedback & potential opportunities to improve our employee and customer experience.

Where can this student make an impact?

You'll be working with the best and brightest minds in Comcast while we grow the NOW portfolio. Success in this role is characterized by the ability to work cross functionally to create reports & presentations on NOW performance, to review customer feedback & to identify operational opportunities.

Job Responsibilities

Responsibilities include but are not limited to:

• Provides research and assistance to leadership in the development and design of new projects.

• Assists in building a monthly NOW performance & operations reporting packet. Analyze the monthly data to identify trends & opportunities.

• Partners with EBI & Performance Insights to enhance the current reporting suite.

• Reviews NOW NPS survey verbatims & utilizes customer event and replay tools for trends & identify opportunities to improve the customer and employee experience. Partnering with cross functional teams to explore resolutions.

• Partners with EBI research teams to identify opportunities in specific areas of the customer and employee experiences.

• Analyzes customer contact & chat trends with care team to identify issues or routing improvements. Partner cross functionally to explore prioritization of short term & long term enhancements.

• Participates in strategic plan development and building of alliances with industry partners as needed to achieve product growth objectives.

• Assists in the development and implementation of core business, competitive and new product marketing plans and strategies to achieve all subscriber and revenue growth goals.

• Other duties and responsibilities as assigned.

Preferred Skills

• Communication, Collaboration, Detail-oriented, Data Insights/Analysis, Data Visualization, Problem solving, Project Management, Microsoft Products

• Preferred Majors: Marketing, Management Information Systems, Business Administration

Minimum Qualifications and Eligibility Requirements

• Currently pursuing a bachelor's degree from Drexel University, with a cooperative learning track.

• Available to work 40 hours per week for 6 months starting March 31, 2025 through September 19, 2025.

• Authorized to work in the United States with no current or future sponsorship needs

• Available to report in-person to the work location on the job posting (unless virtual offering)

• Comcast is an Affirmative Action/EEO employer M/F/D/V

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Salary:

Base Pay: $23.00

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

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Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Relevant Work Experience

10 Years +, 5-7 Years, 2-5 Years, 0-2 Years, 15 Years +, 7-10 Years

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