Location: 700 Universe Blvd, Juno Beach, Florida, United States,33408
Duration: 12+ month's
Job Description
The ideal candidate will have Atlassian platform system administration experience (Jira Software, Jira Service Management, Confluence, Crowd) as well as strong communication and analysis skills to work with the user community (comprised of both IT and business folks) to understand their needs and business processes and how to best position them for success in the Atlassian platform.
A typical work week would be spent handling user inquiries and requests, troubleshooting issues (bringing in Atlassian support when needed), assisting with day-to-day platform maintenance, assisting the Jira Service Management team, helping plan and execute upgrades, and prep work to position the platform for migration to Atlassian Enterprise Cloud in 2024.
Responsibilities:
Provisioning new Jira projects/Confluence spaces
Creating new custom fields
Modifying existing custom fields
Creating new workflows
Modifying existing workflows
Assisting with JQL/dashboard construction
Assisting with Jira board configuration
Assisting with Jira/Confluence \"How To\" guidance
Assisting with app maintenance
Assisting the Jira Service Management team as needed
Strong knowledge of administering a Confluence instance
Managing spaces/pages
Managing space permissions & page restrictions
Experience with working with Jira and Confluence apps (Some of the apps we use are ScriptRunner, Gliffy, Jira Advanced Roadmaps, Structure, eazyBI, Dataplane Reports, Projetrak, Jira Automation as well as GitHub, SonarQube, and Jenkins integrations)