Greet customers in a quick and friendly manner Answer customer requests by telephone or in person regarding service offerings, equipment and billing, accept and process payments. Follow up with proper internal/external documentation. Provide Tier 1 technical support to include basic service troubleshooting up to and including rebooting equipment. Improve customer retention and sales by offering programs and services to the customer. Follow through on customer/client requests or inquiries concerning services, products, billing, equipment, claims and work with other departments to resolve reported problems. Continually maintain working knowledge of all company products, services and promotions. Utilize billing system to initiate and complete service orders and handle customer requests. Maintain customer accounts and billing information accuracy with no errors. Maintain work with little or no supervision after sufficient training. Answer customer calls in a pleasant and professional manner. Be prompt and in attendance on each day scheduled for work.