ServiceNow Developer at The KACE Company, LLC in Ashburn, Virginia

Job Description:

TITLE:  ServiceNow Developer  

LOCATION: Remote

About KACE:   

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common: the passion to make a difference!

 KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation’s safety, security, and quality of life.

The desire to have a career that is purposeful, and forward thinking is woven into every KACE employee…it’s The KACE Way.

KACE employees are purpose driven, forward focused, open-minded, trustworthy, and invested.

The KACE Way is our commitment to our employees, to our customers, and to our communities.

 Join KACE and make a difference!

About the Role:

In support of the customer’s strategic direction,, we are looking for individuals with intermediate level ServiceNow Developer experience to support custom application development. The ServiceNow Developer is a technical resource possessing ServiceNow administration capability and can design, build, and customize ServiceNow applications and services. The ServiceNow Application Developer has a software development background in addition to ServiceNow System Administration, ServiceNow Advanced System Administration, Scripting in ServiceNow, and Application Creation in ServiceNow.

What You’ll Do

• Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.


• Design, develop, and maintain custom applications on the ServiceNow platform based on business requirements.


• Translate requirements/stories and mock-ups into fully functional features by working closely with lead and Ops   team


• Develop and implement solutions using Service Portal, including UI Macros, Widgets, and Themes


• Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.


• Develop common UI components for re-use across the application portfolio, leveraging JS libraries.


• Ensure code follows architectural standards and future direction.


• Develop bi-directional custom API integrations between ServiceNow and other systems.


• Write Script Includes, Business Rules, Client Scripts, etc., to meet client needs Responsibilities include testing and deploying application to different environment.


• Develop reports both using ServiceNow and Power BI to meet business needs.

Knowledge, Skills, Abilities, and Qualifications:

• A bachelor’s degree in computer science or a related field and at least 3 years of direct development experience with ServiceNow


• At least 3 years of experience designing and developing ServiceNow process workflows.


• At least 3 years of experience configuring and customizing all aspects of ServiceNow.


• At least 3 years of experience with importing and exporting data to ServiceNow using data loads, transform maps and XMLs.


• Excellent HTML/CSS/JavaScript/Angular JS/Bootstrap 3 framework experience


• Experience with modern JavaScript Libraries


• ServiceNow Service Portal and widgets development experience


• Strong communication skills, with the ability to explain technical details to stakeholders and document details.


• Ability to work collaboratively in a team environment.


• Ability to manage multiple projects simultaneously.


• Desired: Either a ServiceNow Certified System Administrator certification or a ServiceNow Certified Application Developer certification

The Work Environment

This is a full-time remote opportunity. Since this is a remote role, must have a dedicated workspace conducive to full videoconferencing (camera and audio) for facilitating webinars and online discussions.

Work Schedule

This is a full-time position that typically works business hours Monday through Friday. Hours may vary depending on needs and may at times include travel, evenings, or weekends to meet specific project requirements.

Conditions of Employment

• Complete a Drug Test.


• Available to travel, as necessary.


• A valid US Driver’s license.

Security Clearance/Background Check Requirements

• Applicants selected may be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.


• Must be a U.S Citizen or Permanent Resident.


• Residency requirement - 3 consecutive years in the last 5 years.


• Internal background check to the satisfaction of contract requirements.

Physical Requirements/Working Conditions

• Standing/Walking/Mobility: Must have mobility to walk sites and attend meetings with other stakeholders and employees.


• Climbing/Stooping/Kneeling: 10% of the time.


• Lifting/Pulling/Pushing: 10% of the time.


• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.


• Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@kacecompany.com.