Customer Experience Representative at Capitol Federal Savings Bank in Lawrence, Kansas

Posted in General Business 5 days ago.

Type: Full-Time





Job Description:

Job Description:

Pay: $16.50 per hour

Job Type: Full-Time

Do you perform well under pressure and love interacting with customers over the phone? Join our team as a Customer Experience Representative and be a vital part of our commitment to delivering top-notch customer experiences.

We are seeking people who will go above and beyond to meet our customer's needs.

As a Customer Experience Representative, you will receive incoming calls and assist customers by providing product/service information and resolving any emerging problems that our customer accounts might face accurately and efficiently.

Qualities for a Customer Experience Representative:


  • People-First Mindset

  • Patient

  • Effective Problem-Solving Skills

  • Ability to Work Under Stress

  • Effective Listening Skills


You will receive:

  • Paid time off and holidays are available on your first day!

  • Benefits are available to anyone working 20 hours or more per week!

What you'll need to apply:


  • High school education or equivalent

  • A minimum of one to three years of similar or related experience.

These exciting opportunities offer career growth within a full-service financial institution in business for over 130 years!

In 2024, Newsweek selected Capitol Federal as one of the best places to work in America!

CapFed® is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.





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