iBanker Specialist/CRM at FNBC Bank in Mountain Grove, Missouri

Job Description:

FNBC Bank (https://fnbc.us/) is a $800 million-asset community bank headquartered in Ash Flat, AR. Originally chartered in 1912 as the Bank of Ash Flat, FNBC now has 14 offices throughout North Central and Northeast Arkansas, and Southeast Missouri. After more than 100 years in business, FNBC demonstrates that a bank can be much greater than its balance sheet; it can be a powerful catalyst for community and individuals to pursue and achieve their highest aspirations. FNBC’s century-long legacy has been forged through diligence, passion and execution. The result being an organization built by Community Bankers whose values are rooted in dependability, resourcefulness, honesty and integrity. At its century mark, FNBC is passionate about creating value for its customers and its communities. Its culture is strong; its core is vital. It has a bold past and a bright future.

 iBanker Specialist/Customer Relations Manager I (CRM I): 

As our iBanker Specialist/Customer Relations Manager I, you will play a pivotal role in our community bank, forging trusted relationships and leaving a lasting positive impact on our customers. Your genuine interest in others and persuasive communication style will enable you to provide exceptional service and cater to their financial needs appropriately. In this fast-paced environment, you'll thrive as you handle a variety of paying and receiving functions while adhering to established guidelines. Join us at FNBC Bank as our iBanker Specialist/Customer Relations Manager I, where your friendly and helpful approach, combined with your commitment to excellence, will contribute to our continued success. 

 What you’ll do as the Customer Relations Manager I (CRM I): 

• Process customer transactions, count money, reconcile an individual teller drawer.


• Troubleshoot with customers while providing excellent customer service.


• Effectively conduct ATM deposit review and apply holds according to policy.


• Learn, operate & navigate multiple applications simultaneously for various products/services offered.


• Recognize sales opportunities while engaging with customers to meet their financial needs.


• Maintain customer and bank confidentiality.

What you’ll need to be our iBanker Specialist/CRM I

• An outgoing, conscientious, and cooperative team member


• Ability to multi-task and problem solve using critical thinking skills


• Effective communication skills


• Ability to work in a fast-paced environment


• Availabilty for afternoon/evening/Saturday shifts

Why you’ll love working with us: 

• Competitive salary commensurate with education and experience


• Health, Rx, Vision and Dental insurance


• Life insurance and LTD benefits


• 401k retirement plan with 6% match


• Generous PTO plan


• Paid holidays consistent with the Federal Reserve bank schedule


• Education assistance available


• Discounted memberships to health clubs