Product Manager - Services at SAMSON ROPE TECHNOLOGIES INC in FERNDALE, Washington

Job Description:

Samson, the worldwide leader in high performance cordage, is seeking a Product Manager for Services in the Sales and Marketing department. The Product Manager for Services will utilize a new technology and service platform that Samson launched in 2018 that includes online tools designed to solve operational challenges associated with line care and compliance with regulatory requirements and industry guidance. The Product Manager for Services will be responsible for defining needed improvements and managing the ongoing development pipeline related to this innovative platform and the commercial aspects of future innovations in the area of rope health management.
The Product Manager will be directly responsible for managing Samson services products, including pricing, new product development and launch, customer/user research, business case development through commercialization, competitive intelligence, and global marketing launches. They will practice a high level of business ethics, quality, professionalism, and safety in all activities in accordance with Samson strategy and core values.
Who You Are:An experienced presenter who enjoys conveying information and making recommendations.Analytically and quantitatively minded.Motivated by product planning and implementation results.Interested in conducting market research and customer analytics.Knowledgeable of marketing funnel strategies and agile methodologies and processes.Experienced with using digital marketing tools.Familiar with social marketing tactics to engage end users and channel partners.Able to build relationships within all levels of a diverse organization.A clear and concise communicator with a strong attention to detail.Proficient computer user who is experienced with Microsoft Office and able to learn new programs.A creative problem solver who can recommend and implement solutions.Able to set priorities, meet deadlines, and manage multiple projects in a fast-paced, changing environment.Able to handle confidential and sensitive information.What You'll Do:Lead service product development efforts including gathering Voice of the Customer information and incorporates feedback into technical requirements for Samson's development teams.Provide product line lifecycle, price, and position analysis and recommendations to Business Directors other Leadership to maximize market share, profit and revenue.Develop business cases to enable leadership to select, prioritize and make resource allocation decisions for new projects. Plays a critical role in new and existing product forecasting process for all channels and categories.Champion research activities related to competitors, categories and markets to strengthen the product portfolio. Conduct field surveys, develop domestic and international competitive intelligence, and track trends within the industry.Maintain working knowledge and familiarity with software and related equipment technology to understand risks and opportunities related to Samson's rope health management service offering.Interact and coordinate with IT, field service, sales, marketing communications, and engineering.Plan strategy and execution of specific marketing plans and promotions for Samson service products.Facilitate adoption of new platforms including sales team training and customer meetings and presentations.Collaborate and assist with developing sales support materials, go-to-market strategies and Samson's website in partnership with Samson's marketing communications team Introduce and market new products by developing time-integrated plans with sales, advertising, and production.Recommend product pricing by utilizing market research data; reviewing production and sales costs; anticipating volume; costing special and customized orders.Act as Agile Product Owner to define business requirements for the technology and service platform productsWork with IT Project Managers and development team to define & refine detailed product requirements and priorities.Lead onboarding strategies and technical product release planning with technical and business leads.Track and manage customer onboarding processes and systems.What You Should Have:
Education:Required: Bachelor's degree in marketing, business, engineering, information technology or related field. Desired: Master's degree in business administration with experience in software product management. Experience:3+ years of work experience in one or more of: hands-on marketing, product management, Software as a Service, or application engineering in support of sales. Product / project management experience. Some experience with agile methodologies and processes is a plus.Our Team Enjoys Best-in-Class Benefits:We enjoy ample paid time away from the office with a starting PTO accrual of 15 days for vacation or sick leave, 10 paid holidays, a paid personal day, and paid volunteer time each year.We prioritize our employees' wellbeing and offer comprehensive and affordable Health, Dental and Vision insurance for employees and family. We also offer free Mental Health benefits and an optional free Wellness Plan.We celebrate our success as a team and offer annual profit sharing and bonus structures based on position.We invest in our employees' futures by offering a generous 401k match up to 6% of salary. We also offer tuition reimbursement for choosing to further your education.We ensure our employees are taken care of during unexpected events, offering paid bereavement leave, employer-paid life and disability insurance, and paid jury duty leave.We offer a paws-itive work environment and friendly well-behaved dogs are welcome to join their humans at work in the corporate office!All benefits are offered in accordance with our plan documents and policies.Compensation:
Targeted hiring range for this position is $ 102,580 - $128,225.50. Hiring rate will depend on qualifications and experience.
Samson has established wage scales for all of our positions, which are based on a minimum and maximum. The targeted hiring rate above is set to allow for employees' growth within the role. The full range for this position is $102,580.00 - $153,871.00 annually.
About Us:
With over 140 years in the rope industry, we are focused on meeting the needs of demanding customer applications. At Samson, we're not just about developing innovative synthetic rope solutions. We also pride ourselves on providing the industry's best service. From pre-sale to installation to post delivery follow-up, we want to ensure that we maximize customer experiences to the fullest potential through continually inventing, refining, and optimizing our products.
This is an outstanding opportunity to join a team of pioneers keenly focused on making products that not only meet but exceed expectations. That ambition is reflected in our culture of ingenuity and attention to detail. But at the end of the day, it's our people, not just our products, that make Samson a dynamic company to work for.
Samson Rope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.We are a drug free workplace and an Equal Opportunity Employer (Minority/Female/Disability/Veteran). Employment is contingent on a successful background and drug screen.


Equal employment opportunity, including veterans and individuals with disabilities.
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