Dispatch Support at Servicon Systems, Inc. in Redondo Beach, California

Job Description:

Servicon Systems, Inc.


EEO Statement: Equal Employment Opportunity/M/F/disability/protected veteran status

Servicon Systems is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.


Dispatch Support

US-CA-Redondo Beach

Job ID: 2025-6167
Type: Full-Time
# of Openings: 1
Category: Janitorial/Custodial
NGC Space Park- Control Center Service


Who We Are

We are women-owned and operated, with nearly 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local, privately held company, we are agile and can manoeuvre quickly to support the needs of our people and clients. Our goal is to become a trusted partner, not outsourced vendor. One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. This results in greater client satisfaction and healthier outcomes. Meticulous adherence to infection prevention standards interwoven with compassionate service delivery is the key to success.Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

The Role

The Dispatch Support team member is directly responsible for creating work orders for the Facilities Department from multiple sites based on service requests made through telephone calls, emails, and in-person requests; closing work orders once service is complete; and tracking order status on a spreadsheet. The Dispatcher position requires multi-tasking abilities, excellent customer service, and follow up skills.
WHAT YOU WILL DO
Comply with Servicon corporate policy and procedures, client’s partnership agreement, and Statement of Work (SOW), therefore developing a strong client relationship that is based on integrity, professionalism, respect, responsiveness, urgency, and quality performance.Answer phones in a friendly manner to assist customers and gather detailed information to determine location, service needed, time frame, and/or urgency of the request.Place work orders to track progress and ensure they are completed.Close facilities order once satisfactorily completed and transfer order information onto a spreadsheet for record purposes.Other jobs and duties as identified or assigned as needed.
What It Takes To Be Successful
High School diploma or GED equivalentStrong interpersonal, communication, and customer service skillsProficiency with MS Office suite (Word, Excel, Powerpoint, etc.)Problem solving and critical thinking capabilitiesCalm, poised, and professional demeanorAbility to work well under pressureAbility to use discretion when dealing with sensitive and confidential information 
Why You Will Love It Here A friendly, respectful, energetic corporate culture that will allow you to thrive.Work in an environment where you can see the difference you make daily!Competitive hourly pay.Paid time off includes vacation, sick, holidays, bereavement, and jury duty.Health benefits (medical/dental/vision)Employee Assistance Program (EAP)


Equal employment opportunity, including veterans and individuals with disabilities.
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