This position is the primary point of contact to our customers and will be responsible for the management, performance, and understanding of the program needs and perceptions of the client. The position will manage business development/opportunities, ensure customer satisfaction and account profitability. This role must be an advocate for the customer but have the ability to provide solutions that support both the customer and the organization. Will resolve technical and commercial issues while promoting services and benefits to the customer. Must effectively lead, coordinate, and facilitate activities throughout the organization to satisfy customer expectations to attract follow-on business and achieve profitability goals.
DESCRIPTION OF DUTIES:
CUSTOMER PROGRAM MANAGEMENT • Primary point of contact for all business information exchange for a specified list of Customers as assigned by the department head. • Responsible for conducting quarterly customer business reviews with appropriate business team members. • In charge of developing and coordinating schedules and programs with customers and cross functional departments to insure product quality and timely delivery. • Directs the integration and implementation of customer requirements with the Libra business team. This team may be comprised of members from engineering, manufacturing, materials, quality, logistics and others.
BUSINESS MANAGEMENT • Responsible for account profit and margin performance to meet or exceed company goals. • Responsible for managing cost improvement programs aimed at maximizing gross profit margin for existing customer programs. • Responsible for mitigating business interruption risks. • Provide support to the Sales organization to develop programs designed to increase sales in existing customer accounts. • Work with Sales in the development and implementation of strategic pricing initiatives and proposals. • Accountable for managing and coordinating quotation activities, new product launches, contract reviews, engineering changes, and other activities with cross-functional departments for new products, product enhancements, and product re-designs. • Manage the Quotation Process - Review, dissemination, processing, development and delivery in collaboration with the Sales organization. • Develop and maintain rolling product forecasts for manufacturing and materials management to more effectively manage capacity, backlog, and inventory issues. • Support cross-functional teams as escalation path for all technical and commercial needs
EDUCATION/EXPERIENCE REQUIRED: • Minimum of 3 years of Program, Project, or Account Management experience in a contract manufacturing environment. • Proven ability as a strong communicator and presenter. • Must have experience as a customer advocate and understand how to balance solutions between both the customer and organization. • Strong collaborative and interpersonal skills to work effectively with key cross functional disciplines including Engineering, Manufacturing, Sales and others. • Well-organized team leader capable of setting objectives, prioritizing activities, and leading cross functional teams. • Experience in contract review, sales and customer service, negotiation and value added pricing preferred but not required. • Skilled in the development and implementation of program and project plans. • A good listener with outstanding oral and written communication and presentation skills. • Strong analytical skills and a disciplined approach. • Strong computer skills - Proficient in Microsoft Office and other appropriate project management tools. • Knowledge of Exact/Macola or similar ERP software systems preferred but not required.
SKILLS/EXPERIENCE PREFERRED: • Bachelor's degree in Business or a Technical discipline. • Program Management Certificate.
WORK ENVIRONMENT: • This positon will work in both front and shop environments. • In the shop, you will be exposed to airborne particles, moving mechanical parts, machines, and material handling vehicles. PPE is required in this shop area.
PHYSICAL REQUIREMENTS: • While performing duties of this job, the employee is required to have good hearing and sight. • You will need to be able to walk the shop floor and be able to lift up to 20 pounds.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Libra Industries is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.