This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
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Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won't just imagine the future-you'll create it.
As a Lead Network Technology Support, you are considered an experienced professional, recognized as an expert, creatively resolving complex issues with broad and in-depth knowledge. Leading and overseeing fault management and lifecycle management processes, coordinating with DevOps, product development, and engineering teams, and managing change procedures for network reliability and performance improvements.
Key Roles and Responsibilities: • Ensure the reliability and continuous operation of AT&T's Mobility technologies through 24x7 technical support • Monitoring, troubleshooting and analysis, fault resolution, configuration management, change management and performance management • Technical skills in Security analysis and troubleshooting and remediation • Technical skills that cross multiple functions including networking, servers, applications and tools • Interface directly with external clients, 3rd party vendors, and internal/external technical teams • Interfacing and responding to external client's telephone calls and email, managing servers, network devices, and applications, verifying utility outputs, and installing patches and software upgrades • Installing, configuring, and maintaining operating system for servers running UNIX/VMware OSs, in support of business processing requirements • Performs software installations and upgrades to operating systems and layered software packages • Strong Dell and HP Vendor Mgmt relationship • Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation
Job Contribution:
Desired Education: • Bachelor of Science in Information Systems Technology, Computer Science or Engineering preferred
Required Experience: • 5-8 years' experience; Technical Career Pathway (TCP) role
Our Lead Network Technology Support, earns between $118,800.00-$178,200.00 USD Annual, not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected.
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.
#LI-Onsite - Full-time office role-
AT&T is leading the way to the future - for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Ready to #transformdigital with us?
Apply now!
Weekly Hours: 40
Time Type: Regular
Location: Plano, Texas
Salary Range: $118,800.00 - $178,200.00
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.