PLEASE READ THIS JOB ANNOUCEMENT IN ITS ENTIRETY. An Alameda County Job Application is required to be considered for ALL County recruitments.
Alameda County Health, Social Health Information Exchange Division, is recruiting for a *provisional:
SHIE CUSTOMER SUCCESS MANAGER (SENIOR PROGRAM SPECIALIST)
$99,507.20-$133,390.40 Annually
Plus, excellent benefits!
This is provisional recruitment.
*Provisional Appointments: For a provisional appointment, a civil service exam is not required. However, to obtain a regular position, the appointee will need to compete successfully in a County Exam when open.
This position requires CA residency.
After satisfying a training period, an Alternative Work/hybrid schedule will be offered.
About Social Health Information Exchange Division
Alameda County Health strives to interact, understand, and promote accessible, responsive, and effective services for the people and communities of Alameda County. We must constantly evaluate and initiate new programs for the changing needs of all residents. Alameda County Health created the Social Health Information Exchange (SHIE) to securely collect and integrate medical, mental health, substance use, housing, social care, legal, incarceration, and crisis response information to understand a consumer's and a population's care needs from a "Whole Person" perspective. The SHIE serves as a community resource for data exchange, supporting Alameda County health and social services providers to improve care coordination and service delivery for their consumers. The SHIE provides data exchange services, custom cross sector data analytics, and access to provider facing applications that support coordination of care, such as the Community Health Record. The SHIE team is recruiting a Client Success Manager to support engagement efforts with a growing community of data exchange partners.
Learn more about us!
https://health.alamedacountyca.gov/
THE POSITION
The SHIE team is looking for a Client Success Manager to engage with leaders and providers from multiple sectors of care across Alameda County. This position will provide support for troubleshooting a wide variety of SHIE issues and coordinating problem solving efforts, as well as managing relationships with a portfolio of data sharing
partners. This will be an exciting and varied position and will require someone who is highly relational and
intuitive, organized and detail-oriented, yet flexible and a creative problem-solver.
DISTINGUISHING FEATURES
This role requires high relationship systems intelligence, technical acumen, and an understanding and enthusiasm for how program planning and evaluation can be made more powerful when informed by curated health and social data. This position is a business developer, thought partner, problem solver, data visualization designer, and translator between stakeholders and the broader SHIE team who can draw out the power of the SHIE's integrated cross-sector data. More importantly, this individual will help stakeholders connect the dots between the SHIE inputs and outputs to ultimately derive stakeholder value, and revenue, from the SHIE.
Major Tasks, Duties and Responsibilities:
Note: The following statements reflect the general duties and shall not be considered as a detailed description of all the work requirements that may be inherent in the job.
Serve as the primary ongoing program contact for a portfolio of SHIE clinical and non-clinical data exchange partners and program participants.
Represent project leadership at meetings and with internal and external stakeholders.
Provide technical assistance and broker other necessary support for client-facing staff of partner organizations.
Conduct research and analysis for troubleshooting a wide variety of issues using quality improvement methods.
Capture complex concepts and put into accessible written and visual formats; use program data to write and develop narrative descriptions for trainings and presentations on a wide variety of subjects.
Create professional documents for a wide range of purposes and audiences using Visio, Word, Excel, PowerPoint.
Liaison between Community Health Record Onboarding Team and program as needed.
Take on a variety of special projects as needed.
May perform other duties as assigned.
MINIMUM QUALIFICATIONS
EDUCATION:
The equivalent to graduation from an accredited four-year college or university (180 quarter units or 120 semester units) with major coursework in business, public administration, social science or a field related to the program area to which assigned.
(Additional experience in providing direct services to clients or in program planning and evaluation may be substituted for the education on a year-for-year basis.)
AND,
EXPERIENCE:
The equivalent to two years of full-time professional level work with independently planning and evaluating client service delivery programs at a level equivalent to or higher than Program Specialist or Program/Financial Specialist in the Alameda County classified service. (Non-classified includes District Attorney's Office, Hospital Authority, and the Consolidated Courts.)
HOW TO APPLY
An Alameda County Application is required to be considered for this position. Please email your cover letter and application to:
Tyler Clark (HCSAJOBAPPS@ACGOV.ORG)
The application template is available online on Alameda County's Online Employment Center @
NEW USERS can click on "Fill out an application" to fill out an application template. Once the application is completed, candidates can click on the "Review" tab to "Print My Application" or "SAVE as PDF". An Alameda County job application must be submitted to HCSAJOBAPPS@ACGOV.ORG to be considered for the position.
Alameda County HCSA is enriched with a diverse workforce. We believe the best way to deliver optimal programs and services to our communities is to hire and promote talents that are representative of the communities we serve. Diverse candidates are strongly encouraged to apply.
BENEFITS
In addition to a competitive salary, employees also enjoy an attractive benefits package with the following elements:
For your Health & Well-Being
Medical - HMO & PPO Plans
Dental - HMO & PPO Plans
Vision or Vision Reimbursement
Share the Savings
Basic Life Insurance
Supplemental Life Insurance (with optional dependent coverage for eligible employees)
Accidental Death and Dismemberment Insurance
County Allowance Credit
Flexible Spending Accounts - Health FSA, Dependent Care and Adoption Assistance