The Chief Operations Officer plays a pivotal role in ensuring the smooth and efficient functioning of the Wisconsin Community Veterinary Center. Reporting directly to the Assistant Executive Director, the COO is responsible for overseeing and managing the daily business operations of the clinic. This role involves close collaboration with the Assistant Executive Director, Director of Surgical Services, Director of Spay/Neuter and Primary Care Services, and Director of Customer Service, to support employees' day-to-day activities and ensure alignment with organizational goals and adherence to core values.While the Executive Director is focused on long-term strategic planning, the COO is focused on implementing strategies into daily operations to meet strategic and budgetary objectives.The COO will:Manage and handle the daily business operations of the clinic, ensuring that processes are efficient and aligned with organizational objectives. Collaborate with department heads to address operational challenges and streamline workflows.Work closely with the Assistant Executive Director to translate long-term business goals into actionable strategies for daily operations. Spearhead the implementation of these strategies to drive the clinic's success and growth.Assist in compiling the company's budget, ensuring that resources are allocated effectively to support operational needs and strategic initiatives. Monitor expenses and financial performance to identify areas for optimization.Have a clear understanding of the clinic's core values and culture, and ensure that daily operations reflect and reinforce these principles. Foster a positive work environment that promotes collaboration, innovation, and a commitment to excellence.Collaborate with the Executive Director and other key stakeholders to develop and implement strategic plans for the clinic's future growth and development. Identify opportunities for improvement and innovation, and spearhead initiatives to capitalize on them.Assess existing processes and systems to identify areas for improvement. Implement new technologies and streamlined processes to enhance efficiency, quality of care, and client experience. Collaborate with management to ensure successful implementation and adoption of these improvements.Possess the ability to identify needs proactively, demonstrating initiative without constant guidance. Additionally, the COO should demonstrate proficiency in working autonomously as well as effectively collaborating with management teams.Objectives of this role:The objectives of the role of Chief Operations Officer (COO) at a nonprofit veterinary clinic encompass several key areas aimed at ensuring the smooth functioning, growth, and success of the organization. These objectives typically include:Strategic Planning and Implementation: Collaborating with the Executive Director and other managers to set and drive the organizational vision and operations strategy. This involves translating long-term strategic goals into actionable steps for growth and development.Operational Efficiency: Overseeing and managing the daily business operations of the clinic to ensure processes are efficient and aligned with organizational objectives. This includes analyzing internal operations, identifying areas for process enhancement, and implementing strategies to streamline workflows.Financial Management: Assisting in compiling the organization's budget, monitoring expenses, and managing expenses to achieve growth and profitability targets.Team Management and Development: Supporting the Department Heads by providing mentorship, training, and management to ensure productivity and adherence to core values. This involves overseeing recruiting, onboarding, professional development, performance management, and retention efforts.Regulatory Compliance: Ensuring compliance with national, state, and local regulations and taking appropriate action when necessary to maintain compliance.Customer and Stakeholder Relations: Building and maintaining trusting relationships with key customers, clients, partners, and stakeholders to ensure the organization's success and growth.Innovation and Improvement: Identifying opportunities for improvement and innovation within the organization and spearheading initiatives to capitalize on them. This includes assessing existing processes and systems, implementing new technologies, and fostering a culture of continuous improvement.Community Outreach and Engagement: Collaborating with the Executive Director, Assistant Executive Director, Directors of Primary Care Services, Surgical Services, Customer Services, and others to develop and implement community outreach programs and initiatives, such as internship programs, educational events, and partnerships with local organizations.Overall, the objectives of the COO role at WCVC are focused on driving organizational success, ensuring operational excellence, and advancing the mission and goals of the organization.Responsibilities:Implement strategies and plans that align with the short- and long-term objectives developed in tandem with the Executive Director, Assistant Executive Director, and other managersMonitor financial performance across clinic programs, take corrective measures when necessary, and prepare detailed updates and forecastsMaintain inventory and ordering system within budgetBuild and maintain trusting relationships with key customers, clients, partners, and stakeholdersSupport Director of Surgical Services and Director of Primary Care Services to recruit, train, and manage technicians, technician assistants, and kennel staffMaintain timely and accurate staff records about hiring, training, performance evaluations, and dismissalEnsure staff and interns understand and commit to the practice's mission, vision, and valuesPractice the ability to give constructive feedbackWrite schedule for direct staff - Director of Surgical Services and Director of Primary Care ServicesAssist the Director of Surgical Services and Director of Primary Care Services where needed in writing staff schedules for clinic staffBuild collaborative relationships with the veterinary technology program at Madison CollegeImplement internship program including teaching and mentorship, development of procedures, work assignments, and performance evaluationsAnalyze internal operations and identify areas for process enhancementEnsure exemplary patient and customer careWork with the Directors of Surgical Services, Primary Care Services, and Customer Services to ensure quality patient careCollaborate with veterinarians and the executive director to develop and implement medical standard operating proceduresMaintain up-to-date medical and professional knowledge and skillsEnsure the hospital meets regulatory standards by DEA and OSHAEnsure medical records are accurate and entered into patient management software on timeEnsure the hospital is cleaned, organized, and maintainedEnsure equipment is cleaned, maintained, and repaired within budgetEnsure emails and voicemails are responded to in a prompt mannerCollaborate with the call center to ensure effective and timely communication between the in-clinic and call center staffAssist with the preparation and coordination of our community outreach event Storm the StreetsPatient Care Responsibilities:At times, the COO may need or be directed to assist with patient care across all programs including wellness, spay/neuter, dental, and special surgery. The following is not an exhaustive list of how the COO may be asked to assist with patient care.Specific Qualifications:Bachelor's or Master's Degree in Business Administration, Non-Profit Management, Veterinary Medicine, or a related field. An MBA or MPA (Master of Public Administration) is a plus.Experience in Veterinary Medicine or the Animal Welfare industry (e.g., veterinary technician, practice manager, or executive role in a veterinary organization).Non-Profit Leadership Experience, preferably in a veterinary, animal welfare, or healthcare setting.Familiarity with veterinary practice operations, including patient care, staff management, and inventory control.Understanding of shelter medicine, high-volume spay/neuter clinics, and community veterinary services.Experience with compliance and regulations, such as DEA, OSHA, and state veterinary board requirements.Budgeting & Financial Management: Ability to oversee finances, set budgets, and ensure fiscal responsibility.Fundraising & Grant Writing: Knowledge of donor engagement, grant opportunities, and financial sustainability.Strategic Planning: Experience in business development, setting long-term goals, and measuring success.Strong HR and staff management skills, including hiring, training, and conflict resolution.Ability to lead a team of veterinarians, technicians, and administrative staff.Passion for building a positive organizational culture and preventing burnout in a high-stress environment.Experience working with a Board of Directors and understanding governance best practices.Ability to build community partnerships, work with government agencies, and advocate for accessible veterinary care.Strong public relations and communication skills to engage donors, sponsors, and the community.Experience implementing efficiency measures in a clinical setting (e.g., streamlining intake processes, scheduling optimization).Knowledge of technology solutions, including practice management software and telemedicine.Strong problem-solving and adaptability to handle challenges in a nonprofit veterinary setting, such as limited resources.Understanding of veterinary ethics and legal considerations.Ability to manage risk assessment, insurance, and compliance with local and federal regulations.Knowledge of workplace safety and infection control in veterinary settings.A commitment to affordable veterinary care, reducing pet homelessness, and supporting underserved communities.Understanding of barrier-free veterinary models, including subsidized programs and community outreach. recblid dah80uiizhwhqhzkthailmkc82q9m1