Job Summary: The IT Assistant will provide technical support to students, faculty, staff, and administration by responding to issues that arrive at the Helpdesk via support tickets and walk-ins. Job Summary: Working Conditions: The work is performed in the IT Center and is the first point of contact for the IT department. Working Conditions: : Core Duties:Core Duties: Core Duties:
Provide a high level of customer assistance.
Assign IT support tickets in a timely manner.
Respond to customer issues via ticketing system, phone, email, walk-ins, and any other form of contact.
Resolve basic end-user technology problems and Escalate issues and tickets to other teammates.
Document customer interactions.
Follow-up in a timely manner with customers to ensure issues are resolved.
Provide a high level of customer assistance.
Provide
Assign IT support tickets in a timely manner.
Assign
Respond to customer issues via ticketing system, phone, email, walk-ins, and any other form of contact.
Respond
Resolve basic end-user technology problems and Escalate issues and tickets to other teammates.
Resolve Escalate
Document customer interactions.
Document
Follow-up in a timely manner with customers to ensure issues are resolved.
Follow-upOther Important Functions:Other Important Functions: Other Important Functions:
Assist with creating and editing documentation in IT Services.
Clean, organize, and maintain the office and related storage areas when necessary.
Assist in inventory tracking and auditing.
Assist the IT Director with administrative task.
Perform other related duties and responsibilities as assigned.
Assist with creating and editing documentation in IT Services.
Clean, organize, and maintain the office and related storage areas when necessary.
Assist in inventory tracking and auditing.
Assist the IT Director with administrative task.
Perform other related duties and responsibilities as assigned.
Skills, Knowledge, and Abilities:Skills, Knowledge, and Abilities: Skills, Knowledge, and Abilities:
This position requires attention to detail and very good organization and time management.
Must have the self-awareness to be able to prioritize tasks and appropriately escalate issues to teammates so that the technician can continue assisting other customers.
Must be able to communicate effectively via Microsoft Teams, Email, and Telephone with various personality types and levels of understanding.
A positive attitude is required.
Customer service is of utmost importance. We treat each student, faculty, staff and community member with respect and compassion.
This position requires attention to detail and very good organization and time management.
Must have the self-awareness to be able to prioritize tasks and appropriately escalate issues to teammates so that the technician can continue assisting other customers.
Must be able to communicate effectively via Microsoft Teams, Email, and Telephone with various personality types and levels of understanding.
A positive attitude is required.
Customer service is of utmost importance. We treat each student, faculty, staff and community member with respect and compassion.
Qualifications and attrubutes: Student Status: Must be a current student attending Spartanburg Methodist College.Federal Work Study Eligibility: Must be eligible to receive Federal Work Study funds.
Creative thinker with strong problem-solving abilities.
Excellent organizational and interpersonal skills.
Strong oral and written communication skills- leadership
Positive and enthusiastic attitude with a detail-oriented approach.
Ability to work collaboratively in a fast-paced, team-oriented environment.
Proficient in using computers and electronic devices.
Comfortable with physical tasks, including lifting/moving items up to 50 pounds.
Ability to work outdoors and adapt to varying weather conditions.
Comfortable interacting with all levels of departmental administration and third-party operational contacts/vendors.
Willingness to comply with all departmental policies, safety guidelines, and confidentiality requirements.
Qualifications and attrubutes: Qualifications and attrubutes:Qualifications and attrubutes: Student Status: Must be a current student attending Spartanburg Methodist College. Federal Work Study Eligibility: Must be eligible to receive Federal Work Study funds.
Creative thinker with strong problem-solving abilities.
Excellent organizational and interpersonal skills.
Strong oral and written communication skills- leadership
Positive and enthusiastic attitude with a detail-oriented approach.
Ability to work collaboratively in a fast-paced, team-oriented environment.
Proficient in using computers and electronic devices.
Comfortable with physical tasks, including lifting/moving items up to 50 pounds.
Ability to work outdoors and adapt to varying weather conditions.
Comfortable interacting with all levels of departmental administration and third-party operational contacts/vendors.
Willingness to comply with all departmental policies, safety guidelines, and confidentiality requirements.
Creative thinker with strong problem-solving abilities.
Excellent organizational and interpersonal skills.
Strong oral and written communication skills- leadership
Positive and enthusiastic attitude with a detail-oriented approach.
Ability to work collaboratively in a fast-paced, team-oriented environment.
Proficient in using computers and electronic devices.
Comfortable with physical tasks, including lifting/moving items up to 50 pounds.
Ability to work outdoors and adapt to varying weather conditions.
Comfortable interacting with all levels of departmental administration and third-party operational contacts/vendors.
Willingness to comply with all departmental policies, safety guidelines, and confidentiality requirements.