Banquet Captain (On-Call) - Embassy Suites by Hilton Santa Clara Silicon Valley at Hilton Global in Santa Clara, California

Job Description:

The Embassy Suites Santa Clara is seeking an experienced Banquet Captain who can expertly execute our banquet events. This role may involve leading team members through coaching and providing direction and may also include training. The Banquet Captain is responsible for ensuring that the function space is visually appealing and that the menu offerings for the event are presented effectively. This includes setting up linens and table settings, designing food stations, and providing beverage service. Additional responsibilities consist of general banquet preparation, room refreshes and maintaining a sanitary environment.

This position is eligible for Hilton Travel Benefits, complimentary shift meal and parking.

Shift Pattern:on-call, looking for open availability, mostly AM/Mid shifts

Hourly Rate:$19.20 per hour plus service charge pool

Requirements:1-2 years of banquet captain experience; flexible availability

What will I be doing?

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Supervise food and beverage service throughout banquet functions to ensure quality service and product quality
• Assist with the planning, organizing, and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
• Greet and welcome client representatives and guests, responding to requests in a timely, friendly and efficient manner
• Participate in and lead department meetings
• Process banquet checks accurately and efficiently for payment
• Ensure guest satisfaction throughout the meal service
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations
• Must have a Flexible schedule- To include Mornings, Afternoons, Holidays and Weekend's
• Leadership skills and Comfortable talking and engaging with the client and guests

What are we looking for?

• Experience and a comprehensive understanding of banquet service with at least 1-2 years of experience as a banquet captain or lead in a fast-paced environment
• Ability to pay attention to details
• A genuine desire to satisfy the needs of others in a fast-paced environment and able to make changes per the client's request
• Physical stamina to lift moderate amounts of weight such as tables and chairs
• Ability to effectively communicate with client representatives and guests

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for a demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

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