GM Service, North America at JBT Corporation in Lakeland, Florida

Job Description:

JBT Corporation

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services agencies, and they have pledged their support in assisting any applicant needing help in applying. To find information on agencies throughout the United States, please go to www.careeronestop.org

You may also call Megan Meagrow at 844-286-4524 if your disability or impairment prevents you from applying online. NOTE: Do not use this number unless you need assistance because of a disability or impairment. The personnel attending this phone line will not be able to give you a status update regarding your application and will not be the individuals making a decision regarding your employment.


GM Service, North America

US-FL-Lakeland

Job ID: 2025-13314
Type: Regular Full-Time
# of Openings: 1
Category: Customer Care

JBT Corporation

Overview

At JBT Marel, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact.

 

The General Manager (GM) is responsible for the strategic and operational management of the business unit, comprised of our aftermarket sales group, field services team and customer service business, and operations/warehouse team.

The GM is responsible for business unit financial performance and achievement of annual targets, including Inbound, Net Revenue, Cost of Service, and EBITDA. The GM will be accountable for ensuring exceptional customer service experiences and building strong relationships with our customers. Focus on developing and implementing strategies to enhance customer satisfaction, drive customer loyalty and improve overall customer experience.

Responsibilities

The successful Candidate will be responsible for ensuring:

 

Strategic Customer Focus 

• Develop and implement a customer care strategy aligned with the company’s goals and objectives;
• Develop, deploy, communicate and execute the Customer Care business strategic growth plan and go-to-market strategy that is aligned to the broader JBT strategy;
• Gain an in-depth knowledge of the business' end-users, channels, products, applications and supply chain partners to fully understand what drives value and competitive advantage in this space;
• Develop and lead synergies within the business segment and between relevant businesses;
• Resolves customer related problems efficiently and promptly while minimizing company risk.
• Aggressively drive the growth and success of our Aftermarket service solution (ProCARE)

 

Financal Management and P&L Responsibility 

• Assume full Profit & Loss (P&L) responsibility for the site, setting financial targets, and developing strategies to achieve revenue growth, cost control, and profitability.
• Analyze financial data, identify areas for cost savings and revenue enhancement, and implement action plans to meet or exceed financial goals.
• Develop and manage budgets, ensuring effective resource allocation and cost management.
• Collaborate with cross-functional teams to align operational strategies with financial objectives.

Safety and Compliance 

• Ensure a safe working environment by implementing and enforcing safety protocols and compliance with all relevant regulations and standards.
• Promote a strong safety culture by engaging employees at all levels and fostering safety awareness.

Team Leadership and Development 

• Build and lead a high-performing cross functional team of leaders
• Provide clear direction, coaching, and mentorship to drive individual and collective success.
• Foster employee development and talent management programs to build a skilled and motivated workforce.
• Create succession plans to ensure leadership continuity and talent pipeline development.

 Operational Leadership 

• Drive continued commitment to Lean and Operational Excellence and ensure that the business' operation capabilities are fully utilized;
• Ensure the right processes and systems are in place from customer inquiry through to delivery and collection of payments to achieve the highest margins and cash flow possible;
• Create standard processes across the business and user-friendly systems to capture organizational knowledge;
• Ensure performance objectives and metrics for continuous improvement operations, delivery/service performance, quality, forecasting accuracy and overall productivity are implemented and achieved within the segment;
• Develop and lead a high-impact team that thrives in a collaborative operating culture, making changes where necessary to ensure strategic alignment and execution performance;
• Effectively work with corporate functions (sourcing, continuous improvement, etc.) to drive growth;

 

 

 POSITION REQUIREMENTS

 

Core Values:  All Employees	Core Values: Leader Roles	Position Success Factors:
Serves with Integrity	Holding Others Accountable	Organized	Self Motivated
Collaborates with Humility  Innovates with Impact Grows with Agility	Empowers the Team Coaches for Performance  Strategic Perspective Empathy	Results oriented / KPI driven Probolem Solver Committed to Quality  Detail Oriented	Excellent verbal and written communication skills Personal Accountability  Change Management
EDUCATION:	SKILLS AND EXPERIENCE:	TRAVEL REQUIREMENTS:	WORK ENVIRONMENT/PHYSICAL DEMANDS:
Mandatory: Bachelor's degree in business, operations, engineering or related field	Mandatory: 10+ years in Service Leadership/responsibilty, experience leading cross functional teams, ownership of P&L, strong financial acumen	40%- Regional meetings, customer visits & other business travel.	The work environment and physical demands described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accomadations may be made to enable individuals with disabilities to perform the essential functions. Primarily office environment with visits to customer facilities, exposure to moving equipment, chemicals and noise.
Preferred: MBA	Preferred: Product Strategy experience, Operational Leadership experience

 

 

 

Qualifications

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

 

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

 

We encourage development - ensuring new experiences and challenges at JBT Marel to feed your growth!

 

Benefits: JBT Marel Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

 

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

 

Equal Opportunity Employment:

John Bean Technologies Corporation ("JBT") provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact Erika Cano at 863-340-9445 or email HR.Lakeland@jbtc.com

 

Equal employment opportunity, including veterans and individuals with disabilities.

PI265756141

Salary:

$225,000.00

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