Client Engagement Manager at Elder Research in Raleigh, North Carolina

Job Description:

Job Title: Client Engagement Manager (CEM)

Location(s): Raleigh, NC OR Charlottesville, VA

Workplace: Hybrid - MUST BE LOCATED IN Raleigh, NC OR Charlottesville, VA

Clearance Required: Must Be Clearable

Position Overview:

Elder Research, Inc. (ERI) is currently seeking a Client Engagement Manager (CEM) for our Commercial business unit. A Client Engagement Manager (CEM) will have the opportunity to develop and utilize leadership skills, build strong relationships internally and externally, intersect their passion for data and analytics to both project delivery and business strategy, and oversee the health and growth of their portfolio of clients.

A Client Engagement Manager (CEM) will drive technology and analytics delivery by (1) guiding and deploying technical team members, (2) managing all facets of project execution and high-quality delivery – in scope, on time, within budget, (3) managing client expectations and client satisfaction, and (4) overseeing contractual, financial, and resourcing data and information for the client and the ERI organization. Additionally, Client Engagement Manager (CEM) serve as a key support system for the internal project teams, fostering trusted communication and alignment across teams.

Responsibilities:

• Lead technical and analytics delivery teams, contracts, and client relationships.
• Apply project management and consulting best practices and processes (i.e., PMP, Agile, Scrum, SAFe, DevOps) to ensure quality deliverables in scope, on time, and within budget.
• Work with and alongside technical team members and provide consulting support in areas such as business analysis, requirements gathering, project scoping, project schedules, risk management, communications, and change management.
• Responsible and accountable for contract finances, resources, and risks. Monitor and report on critical metrics like utilization, burn rate, timeline, and risk.
• Facilitate client engagements and relationships in partnership with other ERI leaders.
• Manage client expectations and client satisfaction.
• Work with leadership to review growth and expansion opportunities, building upon those where possible.

Position Requirements:

Required Clearance: Must Be Clearable (Elder Research is a Government contractor and many of our positions require US Citizenship.)

Required Education: Bachelors

Required Skills / Experience:

• Lead technical and analytics delivery teams, contracts, and client relationships.
• Apply project management and consulting best practices and processes (i.e., PMP, Agile, Scrum, SAFe, DevOps) to ensure quality deliverables in scope, on time, and within budget.
• Work with and alongside technical team members and provide consulting support in areas such as business analysis, requirements gathering, project scoping, project schedules, risk management, communications, and change management.
• Responsible and accountable for contract finances, resources, and risks. Monitor and report on critical metrics like utilization, burn rate, timeline, and risk.
• Facilitate client engagements and relationships in partnership with other ERI leaders.
• Manage client expectations and client satisfaction.
• Work with leadership to review growth and expansion opportunities, building upon those where possible.
• Multi-year (3-8 years) experience with leading projects
• Multi-year (3-8 years) experience in the consulting industry (technology, management, strategy) and managing client engagements with either internal or external clients
• Experience working with clients

Preferred Skills and Qualifications:

• Involved in team efforts to design and deploy data and analytics solutions that involve querying databases, analyzing data, building data pipelines, and applying data science concepts such as supervised and unsupervised, text mining, and graph analytics
• Master’s degree in data science, data analytics, math, statistics, engineering, computer science, or business administration.

Most activities of a Commercial CEM at ERI fall into 1 of 4 categories:

Be our Best: As leaders within the Commercial business unit (BU), CEMs help individuals and teams be their best by providing both people and team support across the Commercial Business Unit. This comes in many forms such as creating productive cross-functional teams in partnership with other BU leaders, informing resourcing, and contributing to Commercial team meeting facilitation.

Do our Best: CEMs help our client by driving quality projects in partnership with our project teams, as well as in working with the clients themselves. This can be done through successfully managing projects and programs, and supporting clients.

Increase Capacity: To support ERI business growth and maintenance, CEMs need to be thinking about building relationships with existing clients and developing new business with existing and new clients. This can be done through understanding clients through and between projects, drafting and securing contracts, and informing revenue plans.

Support each Other: We can each be our best selves if we support one another in our professional growth. Our industry is always changing, our company is often evolving, and, as humans, we can use all the help we can get! This can be done through learning continuously, sharing challenges, and contributing to best practices.

The best CEM candidates are:

Growing Leaders. Humble, yet motivated individuals that are servant-leaders. Active listeners, able to take and apply feedback. Willing to make decisions and be accountable for successes and failures. See the big picture, and comfortable communicating and guiding clients towards greater organizational change and evolution.

Experienced Consultants. Understand and appreciate both hard consulting skills (processes, lifecycles, project management, management and strategy consulting frameworks) and people skills (relationship building, engagement, trust, communication).

Technical. Experience in a subset of the following or related fields—engineering, software development, programming, data management and architecture, business intelligence, data mining, operations research, machine learning, analytics delivery.

Effective Listeners, Communicators, and Presenters. You know what to say, you know who you’re talking to, and you work hard to say it the right way. Ability to articulate to clients the value of data science, statistics, and machine learning to their business.

Energetic and Creative. Life-long learners. Eager to grow and stay on top of a rapidly evolving analytics and data science industry.

About Elder Research, Inc

People Centered. Data Driven

Elder Research is a fast growing consulting firm specializing in predictive analytics. Being in the data mining business almost 30 years, we pride ourselves in our ability to find creative, cutting edge solutions to real-world problems. We work hard to provide the best value to our clients and allow each person to contribute their ideas and put their skills to use immediately.

Our team members are passionate, curious, life-long learners. We value humility, servant-leadership, teamwork, and integrity. We seek to serve our clients and our teammates to the best of our abilities. In keeping with our entrepreneurial spirit, we want candidates who are self-motivated with an innate curiosity and strong team work.

Elder Research believes in continuous learning and community - each week the entire company attends a “Tech Talk” and each office location provides lunch. Elder Research provides a supportive work environment with established parental, bereavement, and PTO policies. By prioritizing a healthy work-life balance - with reasonable hours, solid pay, low travel, and extremely flexible time off - Elder Research enables and encourages its employees to serve others and enjoy their lives.

Elder Research, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Elder Research is a Government contractor and many of our positions require US Citizenship.

Equal Opportunity Employer, including disability/protected veterans



Equal employment opportunity, including veterans and individuals with disabilities.

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