Operational Performance Director at Zurich in Chicago, Illinois

Job Description:

Zurich North America is hiring an Operations Performance Director to join our team!

This role will be responsible for building and maintaining key financial Staffing models and ensures they are aligned with the organizations financials plans and operational priorities. Develops and delivers Operational scorecards, analytic models, tools, and resources (e.g., segmentation, correlation, multiple regression, trend analysis, behavioral analysis, predictive modeling, etc.) in support of organization. Assists with generating data-driven insights through partnership and collaboration with segments and business partners, and functional experts to drive fact-based decision making at all levels within the organization.

Key Accountabilities

• Build Staffing models and KPI's for new employee performance.


• Supplies information, data, and reports regarding functional activities and processes.


• Develop, enhance, and deliver Operational Scorecards and organizational insights.

• Conduct end-to-end process reviews including process flows, assignment lifecycles, field inputs and process, etc.


• Establish Sales KPI's and deliver Sales Comp tracking and performance for organization.

• Analyze, interpret, and evaluate organizational performance, results, and trends and initiate appropriate recovery plans to improve performance from various segments.


• Identify and measure team/segment efficiencies.


• Monitor and measure activities for unattached fee sales.


• Monitor and measure performance, sales, and growth in new services.


• Measure and track diversify of ZRS sales outside of headcount dependencies (e.g. cyber sales, IoT sales, subscriptions services, new/select vendors, etc)


• Conduct core analyses based on research and modeling to understand and quantify impact of loss ratio, risks associated with proposed services, processes, policies, regulatory change or other external factors (e.g. environmental, political, economic).


• Independently collate and analyze data using pre-determined tools, methods and formats and make recommendations in order to support the department's decision-making process.


• Provide data used to help understand customers´ objectives, processes, products and services in order to help understand performance improvement opportunities.

Required Qualifications:

• Bachelor's Degree and 8 or more years of experience in Operations, Insurance, or related field
  
  OR


• High School Diploma or Equivalent and 10 or more years of experience in Operations, Insurance, or related field

Preferred Qualifications:

• Ability to interpret complex data sets and translate them into actionable insights.


• Experience in a data-driven role, such as a Data Scientist, Data Analyst, or similar position


• Expert knowledge of risk exposures, controls and risk improvement best practices and methodologies


• Strong analytical and problem-solving skills


• People management experience


• Insurance industry certification

Compensation for roles at Zurich varies depending on a wide array of factors including but not limited to the specific office location, role, skill set, and level of experience. As required by local law, Zurich provides in good faith a reasonable range of compensation for roles. For additional information about our Total Rewards, click here. Other rewards may include short term incentive bonuses and merit increases. Candidates with salary expectations outside of the range are encouraged to apply, and will be considered based on experience, skill, and education. The salary provided is a nationwide market range and has not been adjusted for the applicable geographic differential associated with the location where the position may be filled. The starting salary range for this position is $96,300.00 - $157,700. 00.

As an insurance company, Zurich is subject to 18 U.S. Code § 1033.

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Chicago, AM - Illinois Virtual Office, AM - Schaumburg

Remote Working: Yes

Schedule: Full Time

Employment Sponsorship Offered: No



Linkedin Recruiter Tag: #LI-AW1 #LI-DIRECTOR

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