HS Business Analyst at PacificSource in Portland, Oregon

Job Description:

Looking for a way to make an impact and help people?



Join PacificSource and help our members access quality, affordable care!



PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.




Diversity and Inclusion: PacificSource values the diversity of the people we hire and serve. We are committed to creating a diverse environment and fostering a workplace in which individual differences are appreciated, respected and responded to in ways that fully develop and utilize each person's talents and strengths.


The Business Analyst is responsible for supporting PacificSource's Medical Management Technology product(s). The position is a cross functional role, acting as a liaison between our business operations teams, IT development teams, and many others (Claims, Analytics, etc.) to ensure effective delivery of requirements. Working closely with Information Technology (IT) and business units, supporting the coordination, tracking, and reporting of user acceptance testing (UAT) efforts.



Essential Responsibilities:

• Serve as a contact between Health Services (HS) Business Stakeholders and IT development teams tied to Medical Management product(s).


• Lead the coordination, tracking, and reporting of user acceptance testing (UAT) activities


• Ensure that the UAT backlog is visible, transparent and clear to all; and works with both business and IT teams to determine what needs to be worked on next.


• Work closely with HS and IT Teams to support complete requirements gathering and documentation.


• Uncover and understand customer needs and translate them into requirements.


• Work closely and effective with internal teams, including HS Directors, IT Managers, developers, engineers, architects, quality assurance and operations.


• Ensure requirements are fully understood and that any implementation plans match expectations.


• Aid in the development and execution of customer training on how to use the product.


• Involved in IT Plan of Record (POR) planning for initiatives tied to Medical Management product(s)


• Support the development of robust metrics reporting, operational dashboards, and ROI analysis.


• Define success criteria for testing and product acceptance. Coordinate with the business and participate in QA test iterations.


• Solicit team member collaboration on issues and problems.

Supporting Responsibilities:

• Meet department and company performance and attendance expectations.


• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.


• Ensure compliance with standards, policies, procedures, requirements, and regulations.


• Assist in piloting new hardware and/or software and determine capabilities and/or limitations.


• Perform other duties as assigned

SUCCESS PROFILE




Work Experience: Minimum of 3 years' in healthcare industry required. A business analyst role in a healthcare industry preferred. Experience working with multiple project management styles including waterfall, agile and/or others preferred.



Education, Certificates, Licenses: BA/BS in Math, Statistics, Business, healthcare related field or equivalent work experience.



Knowledge: Good understanding of software development life cycle models, as well as working knowledge of Agile, Waterfall, or other project management principles and practices. Ability to make decisions and put an end to any debate. Ability to use storytelling to "paint a picture" of the product. Ability to communicate effectively across all levels of the business. Demonstrated ability to project manage multiple, parallel projects and staff requirements. Excellent computer skills, including experience with project and software development management tools such as Microsoft Project, and/or MS Team Foundation Server/or equivalent Agile software development tools. Advanced experience with Microsoft Office Suite. Ability to work independently with minimal supervision. Excellent math skills required, including percentages, ratios, graphing, and spreadsheet skills. Must have exceptional written and verbal communication skills. Highly organized, detail oriented, and flexible. Excellent observation skills with proven ability to think critically and analyze complex systems. Adept at evaluating problems accurately and displaying sound judgment, including measured risks and timely escalation.



Competencies:



Adaptability


Building Customer Loyalty


Building Strategic Work Relationships


Building Trust


Continuous Improvement


Contributing to Team Success


Planning and Organizing


Work Standards



Environment: Work inside in a general office setting with ergonomically configured equipment. Travel is required approximately 5% of the time.



Skills:

Accountability, Collaboration, Communication (written/verbal), Flexibility, Listening (active), Organizational skills/Planning and Organization, Problem Solving, Teamwork



Our Values



We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business:

• We are committed to doing the right thing.


• We are one team working toward a common goal.


• We are each responsible for customer service.


• We practice open communication at all levels of the company to foster individual, team and company growth.


• We actively participate in efforts to improve our many communities-internally and externally.


• We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community.


• We encourage creativity, innovation, and the pursuit of excellence.

Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively.



Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times. Apply Now