Wells Fargo is seeking a Retail Auto Relationship Manager within the Consumer Lending as part of the Wells Fargo Auto Sales. Wells Fargo Auto is seeking a Retail Auto Relationship Manager responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities. Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. Manage and grow the business and relationships through in-person interaction supporting the Bethesda, Maryland and Northern Virginia market areas, inclusive of: Bethesda, Maryland; Montgomery; Howard County; Falls Church; Alexandria; and Fair Fax. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer (change customer to consumer) generated complaints through the LOB or Enterprise complaints office. Consider moving the red above down to the Responsibility Include section below and consider changing (ie. Buybacks for consumer or dealer fraud, Title/Liens unperfected, and Negative reserve balances). Ensures processes within the market territory support corporate objectives. Learn more about the career areas and lines of business at wellsfargojobs.com .
In this role, you will:
Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory
Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships
Establish and maintain dealer relationships
Terminate non-performing dealers
Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements
Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners
Required Qualifications:
2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Previous auto finance industry experience
Previous experience with auto operations, sales, and/or credit
Dealer services or auto finance risk experience
Auto sales management and business development territory experience
Client account relationship development and management experience
Experience with Dealer Services systems and platforms
Proficient experience with Salesforce
Knowledge and understanding of data warehouse analysis
Knowledge and Experience of CRS, DEALERTRAK, RouteOne and other Auto Applications
Job Expectations:
Ability to travel up to 75% of the time.
Ability to travel Minimum 4 days per week within assigned territory.
Ability to provide and work from a home office.
This position is not eligible for Visa sponsorship.
Posting Locations:
100% Remote work location is available for this position
Market area of support: Bethesda, MD and Northern VA market areas, inclusive of: Bethesda, MD; Montgomery; Howard County; Falls Church; Alexandria; and Fair Fax.
Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates. $69,900.00 - $124,300.00 Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Posting End Date: 24 Mar 2025 * Job posting may come down early due to volume of applicants.
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.