National Account Manager at JAS Forwarding (usa), Inc. in Seattle, Washington

Job Description:

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.


The National Account Manager will be tasked to manage, maintain and grow multiple clients within their assigned geography (assigned branch). The National Account Manager will ensure that they coordinate their efforts within their assigned group of stakeholders for each client (Regional Account Manager, Global Account Manager and local operations). The allocation of time for the National Account Manager should be as follows:


75%: Strategic development of each assigned client within their portfolio (new business)
25%: Tactical operational functions for each assigned client within their portfolio (retention)
National Account Manager should consist of approximately:


• 50-60% - Strategic Development and Initiatives
• 40-50% - Tactical, Operational & Process Management




RESPONSIBILITIES:




Customer facing

• Manages the national business (commercial) relationship for each assigned client.
  
  
  • Identification of possible business at risk
  
  
  • Identification of new client opportunities
  
  
  
  

Operational excellence

• SOP creation, review and sign-off with relevant stakeholders and final distribution. The National Account Manager will ensure that local operations are clear on all client expectations and requirements as noted within the SOP.
  
  
  • Report creation, monitoring and distribution as required for each assigned client.
  
  
  • Monthly Business Reviews (MBRs) to be held with each assigned client to review operational performance and KPI metrics. Feedback from each MBR should be communicated to local operations for any necessary corrective and or preventative actions. This feedback should also be communicated to the respective account management team (Regional Account Manager and Global Account Manager)
  
  
  • Quarterly Business Reviews (QBRs)
  
  
  
  

Daily Account Maintenance

• Operational escalations - as per client SOP. All operational exceptions will be managed by the local branch operations. The National Account Manager will not be responsible for the day-to-day operational activities within the local branch.


• Finance (accounts receivable, DSO) escalations - as per client SOP


• For client spot quotes, the National Account Manager will ensure that the request is being worked on by the respective product teams within the branch and will also ensure that the request is being sent on time to the client. The National Account Manager will not work directly on spot quotations (sending pricing requests to origin and or destination). In certain cases, there may be exceptions to this process, and the account manager may be heavily involved in the spot quote process. These exceptions may be related to client requests, shipment size, quote complexity or high GP related shipments. Again, these would be the exception, not the norm.

Account Escalations

• As mentioned previously under section 3.0, the National Account Manager will only get involved in operational and finance related escalations when the local branch has exhausted all other means of escalation.

• For each type of escalation, the National Account Manager will ensure these are clearly defined within each client SOP and will also ensure alignment and agreement with local branch operations.

Account Profiles & Strategic Development

• Each National Account Manager will develop and maintain an account profile for each of their assigned clients.


• Each National Account Manager will develop, share and execute their unique strategic development strategy for each of their assigned clients. Each strategic development strategy will need to be shared with their respective account team members to ensure alignment of both the regional and global strategies for each client.


• Each National Account Manager will develop (1) Continuous Improvement (Project) plan per year for each of their clients. In addition, each National Account Manager will develop (1) Internal (JAS) Continuous Improvement (Project) plan per year for each client.

Account Management Engagement

• Ensure alignment with global, regional and local account team members.
  
  
  • Account strategy and development
  
  
  • Ownership and alignment of account responsibilities
  
  
  • Tender process. All local tenders must be forecasted with the regional bid team within 90 days of tender release. The National Account Manager is expected to also be active in all internal and external calls relating to the tender process.
  
  
  • Implementation process. The National Account Manager will actively participate with the regional implementation team process.
  
  
  • Participation in client regional QBRs.
  
  
  • Active management of each client's accounts receivable balance, and to escalate (internally and externally) as necessary.
  
  
  
  

Account Management KPI Metrics

• The National Account Manager will be responsible for entering (8) customer meetings per month. These can be face-to-face meetings or online meetings - however, each meeting is required to have a formalized agenda and action items based on the conclusion of each meeting.

• The National Account Manager will have a National Account Sponsor assigned to each of their respective clients. Each National Account Manager will be required to have National Account Sponsor meetings every quarter for each of their accounts. A National Account Sponsor can include (but not limited to), Branch Manager, Product Manager, Operations Manager, Trade Lane Manager, etc.


• The National Account Manager will be responsible for providing their national account details to the respective Regional Account Manager as it pertains to the monthly Executive Summaries. The information must be submitted by the 6th day of the month (for account activity from the prior month).


• The National Account Manager is responsible for updating each account's SOP and Strategic Account Plan twice per year.


• The National Account Manager is responsible for conducting a QBR per quarter for each account they are assigned to.

QUALIFICATIONS:

• Excellent Organizational Skills


• Excellent written and verbal skills


• Excellent presentation and interpersonal skills


• 3+ years' experience in transportation industry logistics and/or freight forwarding


• 5+ years' experience in account management


• Thorough knowledge of successful sales techniques


• Strong computer skills including Microsoft Office suite


• Detail oriented, able to multitask and meet deadlines


• Self-motivated, able to work in a team and independently

• As an equal opportunity employer, we comply with the federal and Washington State local laws regarding pay transparency. We will not discriminate against any applicant or employee based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other applicable legally protected basis. The base salary range for this role is $90,000 to $110,000 annually, in accordance with federal and local pay transparency laws. .


• The responsibilities associated with this job will change from time to time in accordance with the Company's business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

• The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

JAS Forwarding (USA), Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.


Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.



NOTICE TO APPLICANTS



JAS USA IS A CUSTOMS BROKER, GOVERNED BY FEDERAL REGULATION. FEDERAL REGULATIONS PROVIDE THAT JAS MAY HAVE IT BROKERAGE LICENSE SUSPENDED OR REVOKED IF IT "KNOWINGLY EMPLOYED, OR CONTINUES TO EMPLOY, ANY PERSON WHO HAS BEEN CONVICTED OF A FELONY, WITHOUT WRITTEN APPROVAL OF THAT EMPLOYMENT FROM THE ASSISTANT COMMISSIONER." JAS WILL PERFORM A BACKGROUND CHECK TO DETERMINE IF YOU HAVE BEEN CONVICTED OF A FELONY AND IF SO, ABSENT SPECIAL CIRCUMSTANCES, YOU WILL NOT BE HIRED OR WILL BE TERMINATED IMMEDIATELY. Apply Now