As seen on Shark Tank! Spoonful of Comfort delivers handcrafted soup gift packages that are warm, thoughtful, and delightfully personal-like sending love by the ladle. Inspired by the soup our founder wanted to mail to her mom during a battle with cancer, Spoonful of Comfort is the perfect get-well gift, housewarming surprise, and heartfelt care package.
We are a rapidly growing company based in Salt Lake City, and we believe that providing uplifting, compassionate customer support is just as important-if not more so-than the product itself.
ABOUT YOU
As a Customer Experience Specialist, you will represent and champion our customers' needs with warmth, professionalism, and empathy. We're looking for:
Excellent written and phone communication skills - You can connect with customers in a kind, clear, and professional manner.
Emotional intelligence - You recognize and respect customers' emotions, handling their concerns with genuine care.
Reliability and consistency - You show up, follow through, and can be counted on to provide exceptional service every day.
A love for helping people - You enjoy creating positive interactions and making every customer experience special.
A positive attitude - You thrive in a supportive, team-oriented environment and bring an encouraging energy to your work.
Technical proficiency - You're comfortable navigating computer systems and learning new tools to support customer interactions.
ABOUT THE JOB
We have full-time and part-time seasonal roles available starting at $18/hour. We are hiring multiple candidates to meet scheduling needs, which may include 9-5 shifts or early morning/evening hours. Our office is based in Salt Lake City, UT.
Your daily tasks will include:
? Answering phone calls and responding to emails with warmth and professionalism
? Providing helpful information about our products and services
? Troubleshooting and resolving customer concerns with patience and care
? Maintaining accurate customer records and documenting interactions
? Staying up to date with our evolving products and service
QUALIFICATIONS:
? Ability to build genuine connections with customers
? Strong multitasking and prioritization skills
? A positive and professional demeanor
? Excellent written and verbal communication skills
? Previous experience in customer service, sales, or related fields is a plus, but not necessary
If you have a strong work ethic, an empathetic heart, and a passion for helping others, we'd love to hear from you! Apply today and help us send comfort, one conversation at a time.