We are hiring a customer support representative to assist with customer queries and complaints. You will be asked to process orders and escalate various customer matters through several communication channels.
Other duties include participating in meetings with the customer service team to discover new communication tactics, as well as maintaining expert knowledge about company products/services to best help customers.
Job Description:
Provide timely and accurate resolution of customer inquiries and issues via Zendesk ticket system, phone, chat, and email.
Assist in maintaining new customer accounts in Insite, OTS Database, and KCGN.
Work with internal departments to ensure operational and product quality consistency.
Assist in mass emailing tournament stores product and event information.
Communicate with the warehouses to manage store tracking information, order cancellations, and return authorizations.
Other projects as needed
Requirements:
High School Diploma
Has strong computer and Excel skills
Must be detail-oriented
Must have excellent verbal and written communication skills
Must be able to problem-solve
Must be currently authorized to work in the U.S.
Computer / Technical Skills / Job Specific Skills:
Knowledge of console hardware a plus
Zendesk experience a plus
In Site experience a plus
Internet and Social Media savvy
Passionate about videogames or Yu-Gi-Oh! Cards a plus
Worked or studied in a multi-cultural company / environment is a plus