This is an on-site full-time position located in Willowbrook, IL only
Company Overview
Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery.
Job Summary
The Client Service Advocate reports to the Client Experience team. This is a critical role in the organization. This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery. This role will coordinate with all departments and stakeholders to deliver a delightful client experience. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.
Responsibilities and Duties
Understand all developed technology solutions with an end-to-end perspective starting with client needs all the way through to manufacturing and fulfillment of our products and services.
Understand and anticipate client needs for communications delivery for mailing, fulfillment, and electronic delivery
Perform job duties in a secure manner adhering to company security and operational polices
Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process.
Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence.
Predict and manage scheduling conflicts for jobs and programs and
Approach challenges as they arise within the life of a project and suggest and execute creative solutions
Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc
Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery
Qualifications and Skills
2 to 5 years applicable experience in a client facing role in a print manufacturing environment preferred
Familiarity with mailing and shipping standards
Excellent project management experience
Capable of working effectively with teams of varying sizes
Bachelors degree in relevant field, or equivalent combination of education, certification, and work experience
Experience in the marketing services technology or e-delivery preferred