The role of the Service Center Agent, Partner Support is to provide outstanding customer service, support and coaching to our Sales Representatives and Customers. Project a professional company image through in-person, email, and phone interaction. Always strive to consistently exceed customers' expectations.
Primary Duties and Responsibilities
Ability to learn quickly and exercise initiative in performing daily job duties.
Learn and understand the Juice Plus+® Marketing plan.
Learn and understand the Juice Plus+® Compensation plan.
Learn and understand Tower Garden Product line.
Learn and understand the Juice Plus Product line.
Learn and understand our websites used by our Sales representatives.
Maintain required productivity and support team members to ensure the team maintains good productivity.
Participate in team leader feedback and coaching sessions and strive to continuously improve service and performance.
Use the appraisal process to assist team leaders and manager to determine training needs.
Stay abreast of changes in operating procedures and processes and ensure appropriate implementation.
Adhere to work schedules to ensure appropriate customer service coverage
Follow standard escalation procedures that support service level goals and continuous operations.
Participate in security awareness training and following data security procedures for protecting sensitive customer information.
Maintain accurate contact records in our database for reference.
Communication through email to/from Sales representatives.
Create and modify documents using Microsoft Office.
Perform other duties and assist with other projects as assigned.
Minimum Job Requirements
Service Center agent, Partner Support must possess the following knowledge, skills, abilities and personal characteristics.
Advance telephone and writing skills for business correspondence
Duties also require excellent verbal communication skills
Good organization and time management skills
Knowledge of Microsoft Office Programs - Word, Excel, Power Point
Knowledge of Email software and Web browsing
Willingness to assume additional responsibilities
Positive attitude and Dependability
Strong customer service orientation and skills
Ability to make correct timely decisions, effectively prioritize and execute tasks in a high-pressure environment
Skilled at working within a team-oriented / collaborative environment across teams to complete work
Willingness to work non-standard hours as needed
Experience & Education
College degree in Business and/or 1 year work experience in Customer Service.