Handle inbound calls and email service inquiries on queries such as:
o Process & status of Estimate or Supplement
o Payment Status - Rental, Tow & Property Damage
o Payment issuance
o Analyze Payments - Void and Reissue requests
o Status of Estimates, send copy, advise assignment submission instructions
o Status on deductible
o Status on Rental
o Advise status on Total Loss
o Collaborate with other operation departments to complete customer requests as needed to o o provide a first call resolution and positive customer experience.
o Consistently meet and exceed goals relating to quality, productivity and net promoter score metrics