Our client is seeking a Product Design and Support Specialist to provide technical support for their products and systems. This role involves assisting customers and sales teams, ensuring compliance with industry regulations, and supporting system design. It is ideal for a technically minded professional with strong problem-solving and communication skills.
Key Responsibilities
Provide technical support for product applications, installation, troubleshooting, and warranties
Assist in system design and supply documentation for specifying entities
Ensure compliance with codes, standards, and regulations
Develop and deliver training programs for internal teams, sales, and customers
Serve as a technical resource for manufacturers' representatives, distributors, and contractors
Utilize AutoCAD, LoopCAD, and Microsoft Office Suite for design services and documentation
Collaborate with regulatory bodies to ensure product compliance
Support product testing and maintain design software and technical resources
Qualifications and Experience
Associate's degree in a technical or business field; Bachelor's preferred
Proficiency in AutoCAD, LoopCAD, Microsoft Office Suite, and Adobe Design Suite
Strong technical aptitude, problem-solving skills, and communication abilities
Experience in customer service or sales support
Skills and Abilities
Ability to manage multiple priorities in a fast-paced environment
Strong organizational and problem-solving skills
Team-oriented mindset with adaptability to changing needs
Willingness to travel as needed
Tools and Software Utilized
Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Adobe Acrobat, AutoCAD, Avenir LoopCAD
Testing equipment (micrometers, gauges)
This is an excellent opportunity to work in a dynamic technical role, providing critical support to customers and internal teams. If you have a technical mindset and a passion for problem-solving, we encourage you to apply.
Submit your resume to cnyjobs@cpsrecruiter.com for immediate consideration.