This is a full-time on-site role for a Business Development Center Manager located in Stamford, CT. The Business Development Center Manager will be responsible for managing customer service operations, maintaining customer satisfaction, and ensuring effective communication with clients. Day-to-day tasks include overseeing phone interactions, addressing customer inquiries, retaining existing customers, and resolving service issues promptly. The role also involves developing strategies to enhance customer retention and satisfaction, as well as training team members on best practices in phone etiquette and customer service.
Qualifications
Strong skills in Phone Etiquette and Communication
Experience in Customer Service and ensuring Customer Satisfaction
Ability to develop and implement Customer Retention strategies
Excellent leadership and team management skills
Strong problem-solving and conflict resolution abilities
Proficiency in using CRM software
Previous experience in the automotive industry is a plus